Need direction...

Question

Level 1

8 points

Need direction...

Hello,

My cousin is having some issues with her macbook laptop. The following is her issue she is having. "Keeps telling me that my start up disk is full (need to erase some files), when I was watching Netflix- randomly stopped working because a plugin supposedly was uninstalled, then my iTunes wouldn't open up-saying there was an error. So I reseted my whole Mac.... tried logging on, but it wouldn't even let me go through my account. it just stays at the loading start up"

I am thinking I need to make a bootable disk drive for her but I am unsure. Can somebody please help?

Thank you

MacBook, OS X Mountain Lion (10.8.1)

Posted on Nov 25, 2012 11:25 AM

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Answer 1

Nov 25, 2012 11:32 AM in response to rodriguez_r

I am unsure what you mean by "I reseted my whole Mac..." Do you mean she erased the hard drive and reinstalled the operating system? of did a PRAM reset? SMC reset? something else?

Is the able to boot the machine but not able to login to her account? Or are you unable to completely boot?

Let us know, we will keep working with you.

Best of luck.

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Answer 2

Nov 25, 2012 11:35 AM in response to rodriguez_r

If we are going to help you fix her MB, you are going to have to give us specific facts about it.

Is it running 10.8.1 as is stated in your profile?

What is the size of the disk?

How much free space is left on the disk?

If you want a guessfrom your story it sounds like the free space has been run low enough that the system directory is corrupt and the system is starting to lose bits and pieces on itself. If this problem is not resolved and soon the corruption will only get worst until the MB is no longer able to boot.

Allan

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Answer 3

rodriguez_r Author

Level 1

8 points

Nov 25, 2012 11:39 AM in response to Allan Eckert

I have been coressponding with her via text message. I will physically look at her macbook shortly and assess her computer's issues further. Thank you all for your prompt response 🙂

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Answer 4

rodriguez_r Author

Level 1

8 points

Nov 25, 2012 3:33 PM in response to rodriguez_r

Update...

The issue the MacBook Pro OS X has a startup message with "your startup disk is full, you need to make space available on startup disk by deleting files"

Ok so now the from here the screen is just blank and I don't know how to proceed... I cannot even get to the log in page to sign in as a user... Any help is appreciated

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Answer 5

rodriguez_r Author

Level 1

8 points

Nov 25, 2012 6:26 PM in response to rodriguez_r

Ok... after trial and error, I was able to start the laptop by holding the shift button during restart... I was able to log on in safe boot mode to remove files safely 🙂

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