HT204621: Troubleshooting wireless mouse and keyboard issues

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christinefromboca
Level 1 (4 points)
iTunes

Q: keyboard turns on and off intermittently, batteries at 100%

Can anyone help me determine why my Apple wireless keyboard turns on and off intermittently when my battery life is at 100%?

iMac (21.5-inch Late 2009), Mac OS X (10.7.5)

Posted on Nov 25, 2012 1:58 PM

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christinefromboca

Q: keyboard turns on and off intermittently, batteries at 100%

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  • by whodatmac,

    whodatmac whodatmac Dec 12, 2012 8:55 AM in response to christinefromboca
    Level 1 (0 points)
    Dec 12, 2012 8:55 AM in response to christinefromboca

    I have this problem too.  My keyboard toggles off occasionally for as quick as 5 seconds and up to 30 seconds while I'm in the middle of typing.  Sometimes it gets stuck typing one key and I end up with a string of periods or letters. Today it's been happening about 5-10 times per hour. I got my imac about 6 months ago. It's running OS X 10.7.5.  When I started using, I didn't have any issues. Battery level says 100%.  I tried changing out batteries anyway and still had problems.  Please help, otherwise I'll need to switch back to USB keyboard.

  • by christinefromboca,

    christinefromboca christinefromboca Dec 12, 2012 9:37 AM in response to whodatmac
    Level 1 (4 points)
    iTunes
    Dec 12, 2012 9:37 AM in response to whodatmac

    I called Apple support and since I had purchased Apple Care, they sent me a new keyboard. No more issues.

  • by DAKREF,

    DAKREF DAKREF Dec 14, 2012 8:23 AM in response to christinefromboca
    Level 1 (0 points)
    Dec 14, 2012 8:23 AM in response to christinefromboca

    How do you post a question on here?  Only access I can do is reply to someone.