1 Reply Latest reply: Nov 25, 2012 3:35 PM by Winston Churchill
sopherz Level 1 Level 1 (0 points)

Hello! I recently changed the router at my house and I successfully changed both the ATV3 and my MBP to be on the new network, but now my MBP doesn't recognize the ATV! The airplay option doesn't show up on my menu bar.. This is very annoying. It was working fine on the other network just the other day. It also doesn't work on my phone so it has to be the ATV, but when I go to settings it says that it is working fine, and all of the network information (IP address, Subnet Mask, Router, DNS) all match!

 

Please help!! Thanks!


Apple TV (3rd generation)
  • Winston Churchill Level 10 Level 10 (90,250 points)

    Welcome to the Apple Community.


    A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.


    Make sure your router/computer allows access over the following ports


    Port

    Type

    Protocol

    Used By

    53

    TCP/UDP

    DNS

    DNS

    80

    TCP

    HTTP

    AirPlay, iTunes Store

    123

    TCP/UDP

    NTP

    Network Time

    443

    TCP

    HTTPS

    AirPlay, PhotoStream, iTunes Store

    554

    TCP/UDP

    RTSP

    AirPlay

    1900

    UDP

    SSDP

    Bonjour

    3689

    TCP

    DAAP

    iTunes, AirPlay, HomeSharing

    5297

    TCP

    -

    Bonjour

    5298

    TCP/UDP

    -

    Bonjour

    5350

    UDP

    NAT

    Bonjour

    5351

    UDP

    NAT

    Bonjour

    5353

    TCP/UDP

    MDNS

    Bonjour, AirPlay, HomeSharing

    8000-8999

    TCP

    -

    iTunes Radio Streams

    42000-42999

    TCP

    -

    iTunes Radio Streams

    49159

    UDP

    MDNS (Win)

    Bonjour, AirPlay

    49163

    UDP

    MDNS (Win)

    Bonjour, AirPlay


    Refer to your router manual/manufacturer for any settings that are specific to that model.


    Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.


    If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.