3 Replies Latest reply: Feb 5, 2013 5:04 AM by proidg
caldellizzi Level 1 Level 1 (0 points)

I have a note in Notes that I can't alter, delete, or close--I get the rainbow wheel of death and then a server message that Notes quit unexpectedly, and a whole bunch of text I don't understand. Here are some: (Exception Type:  EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff588aaff8)

 

The note does not come up in my iPhone (I'm using iCloud). I tried syncing the phone with the computer to see if that might fx it, but that doesn't seem to help. I would appreciate any help.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • MrHoffman Level 6 Level 6 (13,020 points)

    What you're seeing with that wall of text is Mail.app crashing.

     

    First, try to rebuild the mailboxes from Mail.app.  Select the mailbox containing the bad note in the left navigation of Mail.app, and then select Mailbox > Rebuild, and see if the issue clears.

     

    Failing that, log into your mail provider's web mail access — assuming your mail provider offers that service — and delete the note from there.

  • caldellizzi Level 1 Level 1 (0 points)

    I tried the rebuild through iCloud mail but it doesn't appear to do anything. I also tried logging into iCloud remotely, but the note in question is not there. This note is also not on my iphone, and it's not listed on the main Notes page either. It only shows up on my Mac and I cannot get rid of it. It opens behind Notes when I open that app. I appreciate your help and will take any other suggestions you might have!

  • proidg Level 1 Level 1 (0 points)

    Did you ever resolve this problem? I'm getting the exact same error message/behavior. Not sure I get the connection to the Mail.app. Any info is much appreciated!

     

    Paul