2 Replies Latest reply: Nov 28, 2012 1:48 PM by b noir
temorg270 Level 1 (0 points)

My iPod touch will not sync.  I think it's an issue with my PC and Bonjour.  the messages have had to do with the fact that the old Bonjour file can not be deleted or replaced.  when I go to settings for iTunes and go to "iTunes Wi-Fi sync- the "button" is greyd out and doesn't respond.

iPod touch, iOS 6.0.1
  • temorg270 Level 1 (0 points)

    Additional info- the message says I need 10.6.3 and that I should download it.  when I go to download and update it tells me it can't because of the old Bonjour file.  when I go to try and remove the bonjour file it says it is part of a network resource and is unavailable.

  • b noir Level 9 (72,060 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


    Cleanup removing bonjour.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?