Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The server encountered an error processing registration. Please try again later.

I have seen many posts/questions about this issue--but most of the "answers" i found for this problem were given in July 2012 which may be dated and are not working for me now.


According to Apple support, these are the steps to fix this problem:

http://support.apple.com/kb/TS3970?viewlocale=en_US


None of the resolutions have worked:

1. I'm not using a third-party firewall, just the Apple firewall and it's turned off.

2. I've checked my /private/etc/hosts file and there are no entries containing apple.com or verisign.com--only the default entries are listed.

3. I automatically set my date and time and have always had that feature checked.

4. I have one Apple ID associated with my email address and have confirmed that my Apple ID is verified.


Another discussion from someone who also couldn't fix it from the above resolutions suggested deleting/trashing info.plist file from apps folder. I don't have such a file in my apps folder.


Any other suggestions or help?!?! I've been using Facetime often on my Mac and it was working fine until about a week ago.

MacBook Air, Mac OS X (10.7.5)

Posted on Nov 25, 2012 10:46 PM

Reply
80 replies

Mar 13, 2017 12:58 AM in response to Kevin Boers

Can anyone confirm that FaceTime still works in 10.7.5?

I've just done clean 10.7.5 installation on MacBook, late 2007, and old Mac Mini and can't get it work.


Always getting "The server encountered an error processing registration. Please try again later. " message.

Tried different Apple ID's. Nothing helps.


They still sell FaceTime for 10.6 in AppStore. Does it work? May be I have to buy FaceTime for 10.7.5?

Apple KB says FaceTime must work on 10.6 and above. But in 10.7.5 it does not.

Nov 26, 2012 6:12 AM in response to ndpendnc

I've been using this forum for a couple of months now, and I do find that this problem seems to relate to MacBooks in partticular. Also, it appears that Lion users seem to have more problems than Snow Leopard users.

I have 10.6.8 here, and Facetime works very well for me.

In general, I have found the registration and setup for FT to be quite ambiguous, but was able to muddle through it and got it to work favorably.

This problem that you're having is a frustrating one, and it seems there are various and sundry answers to solving this issue. The bottom line is that I think that it's a software issue. You've already gone through a reasonable course of problem solving, so at this point you should think of using another video chat service such as Skype.

One last comment; there were a number of FT server problems Apple was having recently, so you may find that your difficulty will disappear all by itself. In any case, Good Luck.

Jan 22, 2013 5:17 PM in response to ndpendnc

I've been trying to get an answer to this problem for MONTHS. I upgraded both my iMac and my MacBook Pro to Mountain Lion, and ever since, FaceTime and iMessage stopped working. I got the "Server encountered an error . . ." So, I called Apple "support" and they claimed they haven't heard of this issue. I said I find it hard to believe since it's apparently a huge problem for tons of users and is all over the Apple forums. After spending an hour on the phone with "support", they said they had to pass i on to a senior engineer and they'd call me back within 2 days with an answer. After waiting a week, I decided to go to the place where I should have gone before, the place where all questions can be answered, even those too advanced for Apple, that place . . . YouTube.


Fixing the time issue didn't work for me, nor did any other solution that has been posted on the boards. Yet after watching a 1:24 video on YouTube, both FaceTime and iMessage now work for me.


Here's the solution which WILL work.


  1. You do need to first make sure your date/time settings are correct and set to adjust automatically. But doing just this step will not fix the problem.
  2. Open Finder, click on "Go" at the top menu, then select "Go To Folder"
  3. Type in /etc and hit enter
  4. You'll see a file called "hosts". Drag that file to your desktop.
  5. Right click on that file and open with Text Edit
  6. Select all the text in that file, delete it and replace it with the text below, exactly as it is below. Then save the new hosts file (just exiting will save it). And then drag that new hosts file back into the /etc folder to replace the old one. After that, your FaceTime and iMessage will work, no thanks to Apple.


##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

Feb 11, 2013 7:19 PM in response to toddwest24

Thanks toddwest24... that worked.


In case anyone else is wondering, if you have entries in your host file (I have some things blocked myself), you don't necessarily need to delete everything. In my case there was an erroneous line. I had a line break in the file and that must have been the issue. The file is exactly the same, minus the line break... and BAM, FaceTime logs right in.


Thanks for the awesome clue... really helped me solve the problem.


-D

The server encountered an error processing registration. Please try again later.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.