My iPhone 4 is completely buggered, will not pick up reception nor can anyone hear when i make calls. Is there anything available where you go to a retail store and pay a fee and just upgrade the handset, its owned outright no contract ???

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

Apple does not provide an upgrade option. You can purchase a new iPhone either outright at full retail price or for a subsidized price with a contract via many carriers.

hayleighlouiise wrote:

i cant restore as it wont let me install the new software.

Well why not? What software are you referring to, iOS or iTunes?

Do you actually want help? If so, stop being vague and provide some specifics.