scweddnc

Q: Windows 8 and Airport Express

I now have Windows 8 and I cannot connect to my AirPort Express.  Do I need new drivers to fix this?

Airport , Other OS, Windows 8

Posted on Nov 26, 2012 6:02 AM

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Q: Windows 8 and Airport Express

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  • by CRMDVM,

    CRMDVM CRMDVM Nov 26, 2012 6:20 AM in response to scweddnc
    Level 4 (1,365 points)
    Nov 26, 2012 6:20 AM in response to scweddnc

    Hi  - try the 5.5.3 version of the Airport Utility - http://support.apple.com/kb/DL1391

  • by scweddnc,

    scweddnc scweddnc Nov 26, 2012 6:41 AM in response to CRMDVM
    Level 1 (1 points)
    Nov 26, 2012 6:41 AM in response to CRMDVM

    Thanks for the link.  I installed this and realized it just installs Airport on my Windows 8 laptop.  It did not fix the issue.  My wireless netwok still says "Limited" when I am connected to the Airport router.  I should have been more specific in my question earlier;  I can connect my Windows 8 laptop to the Airport Extreme (not Express like I said originally), I just cant connect to the internet.  "Limited" displays on my wireless connection.  Any thoughts?

  • by CRMDVM,Solvedanswer

    CRMDVM CRMDVM Nov 26, 2012 8:05 AM in response to scweddnc
    Level 4 (1,365 points)
    Nov 26, 2012 8:05 AM in response to scweddnc

    Thanks for the update - I need more info on your network - how is the Extreme configured? - is it your prmary router? etc.

  • by scweddnc,

    scweddnc scweddnc Nov 26, 2012 8:46 PM in response to CRMDVM
    Level 1 (1 points)
    Nov 26, 2012 8:46 PM in response to CRMDVM

    It is my primary router.  Our company IT guys finally figured it out. My laptop had a set, assigned DNS server address that was not allowing web pages to be called on.  They fixed it by selecting to allow automatic selection of DNS server.   Thanks for your assistance.

  • by CRMDVM,

    CRMDVM CRMDVM Nov 27, 2012 6:36 AM in response to scweddnc
    Level 4 (1,365 points)
    Nov 27, 2012 6:36 AM in response to scweddnc

    Thanks for the info - didn't see it until this morning - I am glad you got it taken care of - it would have taken several trouble shooting back and forths because it is unusual for a laptop to be setup like that.

    Regards,

    Charlie

  • by Quinton Vangraan,

    Quinton Vangraan Quinton Vangraan Mar 29, 2013 12:37 PM in response to scweddnc
    Level 1 (5 points)
    Mar 29, 2013 12:37 PM in response to scweddnc

    Hi there

    I have the exact same issue with a Windows 8 Acer tablet - and I still can't connect.  Could you possibly put me in contact with your IT folk so I could find out where to change this stuff?  I'm frankly as lost as you were, but as an individual can't get it figured out.

  • by paolo8,

    paolo8 paolo8 Feb 3, 2014 4:51 AM in response to Quinton Vangraan
    Level 1 (0 points)
    Feb 3, 2014 4:51 AM in response to Quinton Vangraan

    I am having the same limited internet issue with an Acer AO756 with a Broadcom BCM43225 wifi adapter and Windows 8.1. Has anyone found a solution for this problem yet?

  • by CRMDVM,

    CRMDVM CRMDVM Feb 3, 2014 5:42 AM in response to paolo8
    Level 4 (1,365 points)
    Feb 3, 2014 5:42 AM in response to paolo8

    Hi - first a few questions - is the Express your primary router or do you have a modem/router combo - if you do, is it a wireless router also ? And what kind of Internet do you have - cable/dsl etc?

    Have you configured the Express with the Airport Utility yet - if so which version?

  • by paolo8,

    paolo8 paolo8 Feb 3, 2014 6:30 AM in response to CRMDVM
    Level 1 (0 points)
    Feb 3, 2014 6:30 AM in response to CRMDVM

    Hi -

     

    Here are the specifics:

    Primary Router - Airport Express 802.11n (1st Generation) Version 7.6.4

    Connected to a fiber modem over PPPoE

    Configured with Airport Utility for Windows 5.6.1

     

    Computer:

    Acer AO756 with Broadcom BCM43225 wifi adapter and Windows 8.1 installed

     

    Problem: Computer connects to Airport Express ok but shows Limited Internet Access. Though the computer connects fine to other WiFi routers.

     

    Improvement: Rolled back Broadcomm drivers to 1 year old Windows 8.0 drivers. WiFi is working but had one disconnect with same Limited Internet Access problem.

     

    Thoughts: The problem might be how the Airport Express connects to Windows 8.1 PCs over WiFi.

  • by CRMDVM,

    CRMDVM CRMDVM Feb 3, 2014 6:03 PM in response to CRMDVM
    Level 4 (1,365 points)
    Feb 3, 2014 6:03 PM in response to CRMDVM

    The driver should not matter as long as the laptop is not set with a static internal address - and make sure that your modem is working properly - Windows 8.1 by default will automatically connect to a properly configured Express by choosing the network and entering the password - if you have changed any settings different from factory settngs then change them back to the original - make sure that your Express is configured as follows:

     

    Internet connection = PPOE - be sure to enter your logon info correctly

    Wi-fi Mode = create a wireless network - connected via ethernet

    Name your wireless network - use a simple name

    Security = WPA2 Personal

    Password = 8 characters of your choice - use letters or numbers only - no caps

    Router Mode = DHCP and NAT

    IPV6 = link local only

    Leave eveything else as default

     

    Once it is configured properly, unplug all devices or power them down and then power up starting with the Modem - be sure to remove and replace the battery if present -- wait for it to fully boot - then plug in the Express and wait for a green light - then turn on the laptop - then choose  your wireless network and enter the password.

     

    Let us know ow you made out

  • by paolo8,

    paolo8 paolo8 Feb 4, 2014 12:51 AM in response to CRMDVM
    Level 1 (0 points)
    Feb 4, 2014 12:51 AM in response to CRMDVM

    The following are already set (verified) and the Airport Express shows a green light. The Airport works fine with another PC that runs on Windows 7 as well.

     

    Yes - Internet connection = PPOE - be sure to enter your logon info correctly

    Yes - Wi-fi Mode = create a wireless network - connected via ethernet

    Yes - Name your wireless network - use a simple name

    Yes - Security = WPA2 Personal

    Yes - Password = 8 characters of your choice - use letters or numbers only - no caps

    Yes - Router Mode = DHCP and NAT

    Yes - IPV6 = link local only

    Yes - Leave eveything else as default

     

    It's only the Acer AO756 with Windows 8.1 that isn't working. The AO756 WiFi worked fine with Windows 8.0 and the Airport Express before it was upgraded to Windows 8.1.

  • by CRMDVM,

    CRMDVM CRMDVM Feb 4, 2014 6:01 AM in response to paolo8
    Level 4 (1,365 points)
    Feb 4, 2014 6:01 AM in response to paolo8

    Thanks for the update.  It sounds like you are correct.  The issue is with the 8.1 upgrade.  It made changes to anticipate the future.  Unfortunately some people have had problems with it.  If you haven't tried it already, go to the adapter properties and disable ipv6 connectivity.   If your laptop goes into sleep or hibernate mode, I would change it to stay on all the time.  Also make sure that wake on LAN is enabled both on the adapter and the laptop setup.  Other than that, I don't have any suggestions.

  • by paolo8,

    paolo8 paolo8 Feb 5, 2014 12:06 PM in response to CRMDVM
    Level 1 (0 points)
    Feb 5, 2014 12:06 PM in response to CRMDVM

    Here is the temporary fix:

     

    Disable WMM (Wi-Fi Multimedia) on the Advanced tab of the WiFi driver properties window.

     

    Note: After disabling WMM, the Airport Utility won't connect but at least the Internet access works. Just reenable WMM to access Airport Utility and then redisable WMM to get Internet access back.

     

    See this great discussion thread on Microsoft's site:

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-networking/windows-8 1-wifi-dropping-andor-limited/87531d97-c148-4387-acda-5a31b38c069e

  • by VS01,

    VS01 VS01 Sep 9, 2014 9:29 AM in response to scweddnc
    Level 1 (0 points)
    Sep 9, 2014 9:29 AM in response to scweddnc

    This worked for me.

    Machine - Lenovo Laptop with Windows 8

    Airport Express 7.6.4

     

    I set up the Airport Express from the Lenovo Laptop.

    Once the Setup is done

    Right click under WIFI status to get to

    Wireless Network Properties

    Under Advanced Settings Tab - Enable FIPS compliance for the network.

     

    This should get your WIFI going on the Windows 8 Machine.

    IMG_3824.JPG

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