Have just enrolled an iphone into profile manager for - oddly it just isnt showing up as it's proper name and attempts to 'update info' just hang. Our other deivces continue just fine. I can't figure out why this iphone is such a problem. I've restored back to factory iOS in tunes and its still just showign as 'new device'.
Anyone else seen this?
OS X 10.8.2, Server App 2.1.1
similar problem here, that was solved by 6.0.1
Cheers, but regrettably the three devices this is happening where all on 6.0.1 before attempting to enroll.
I'm having the same issue now with a device that's on the latest iOS (6.1.1)
Symptom:
1. Enroll device, no issue
2. Install Trust Profile and Settings for Everyone, no issue
3. Put user in proper Device Group, those settings never push down. Always show "sending".
Troubleshooting:
1. Completed wiped iPhone and manually installed new OS - same issue
2. Removed user's account from our Apple Server, recreated account, reenrolled device - same issue.
3. Replaced the iPhone hardware - same issue
4. We have tried these steps both on the cellular data connection and on a unrestricted wifi connection - same issue
Woudl really like to get this resolved. Any thoughts would be appreciated.
I have heard of an issue with iOS devices with SIM cards. That PM uses the SIM card as part of the ID
On the first enrolment. The SIM card info is tied to the device and deleting the device does not remove the SIM card details and on subsequent enrolments problems occur with device identity
The only cure was to manually remove the information from Postgres database
I can't remember if this issue was fixed or if it's still on going
But the systems sound like the problems your experiencing
Is your wifi/server able to access the apple push notification servers
Are the required profile manager ports open and forwarded to your server
Is your server push iTunes account setup and OK
Thank you iToaster.
We will be working with the end user next week to replace the SIM card and re-enroll to see if that works.
If not, we'll go down the path of manually removing the information from the Postgres database.
I will report our results either way.
Thanks again!!!
Having the same problem on two different servers. Any updates?
I've had a problem with OS X Server 2.2.2. It appears to be a problem due to some devices with SIM cards... I was able to re-register my devices in Profile Manager this way:
Normally, the device should now be named correctly and should received updates sent by Profile Manager.
what if it's a wifi only device?
profile manager shows 'new device' instead of device name.
