1 Reply Latest reply: Nov 26, 2012 3:15 PM by b noir
nicolamarshall3 Level 1 (0 points)

when i try to connect my phone to itunes a message comes up saying it does not recognise it and must upgrade itunes to 64 bit i have done this numerous times but stillwill not recognise my phone.!!!!!!!!!!!!!


iPhone 4
  • b noir Level 9 (72,060 points)

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.

     

    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

     

    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?

     

    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)