rpduval

Q: Help with LogMeIn removal

OK - I had an issue with Microsoft Office that forced me to call them for help. During the call, the tech had me download their LogMeIn helper app so that he could remotely admin my computer. Once we were done, I dragged the LogMeIn app to the trash and secure-emptied. I used Spotlight to find anything that contained the "logmein" string and found nothing. Yet every time I restart my MBA the applet launches. How can I get rid of this?

 

I used Activity Monitor to inspect the element, and the first line under Open Files and Ports is

 

/private/var/tmp/LogMeIn Rescue - 2EB9/Support-LogMeInRescue.app

 

Is this where I need to go to dig this out? How do I access /private???

 

Please help!

MacBook Air, OS X Mountain Lion (10.8.2), 120GB

Posted on Nov 26, 2012 8:10 AM

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Q: Help with LogMeIn removal

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  • Helpful answers

  • by AUtigers350z,Solvedanswer

    AUtigers350z AUtigers350z Dec 1, 2012 8:44 PM in response to rpduval
    Level 1 (10 points)
    Dec 1, 2012 8:44 PM in response to rpduval

    Had the same problem. Open a Finder window and click "Go" from the menu bar, then "Go to folder" and type "/private/var/tmp" in the box. Should be able to delete the logmein folders from there.

  • by Averysgrammy,

    Averysgrammy Averysgrammy Jan 16, 2013 7:12 PM in response to AUtigers350z
    Level 1 (9 points)
    Jan 16, 2013 7:12 PM in response to AUtigers350z

    Here's the easiest way.  Reinstall Logmein.  Open it, click on Logmein and then About Logmein.  There is an Uninstall button there.  Click it and it's uninstalled.  Then go to Spotlight and search "Logmein" and remove any Logmein file (Such as Logmein Safari Plugin).  Restart Mac and you're done.

  • by P DUB OKC,

    P DUB OKC P DUB OKC Jul 31, 2013 8:43 AM in response to rpduval
    Level 1 (10 points)
    Jul 31, 2013 8:43 AM in response to rpduval

    Hello my Mac friends----I also had this SAME scam happen to me.  I violated my own basic rules of using my computer-----NEVER let anyone take over my computer remotely.  Anyway,  after MUCH discussion with various people I also found this solution:

     

    While in Finder:  Hit Control-F,

     

    After you hit Control-F you will be in a "deeper" version of spotlight. In the upper left hand corner of the box are two drop down buttons.  You will want to select "System Files" in the first button and "ARE included" in the second button.

     

    Then, in the upper search box for this window type in "logmein" and/or "logmeinrescue.

     

    There you will see ALL files that contain this nightmare of a program.  You can now move all of them to the trash.

     

    Delete the trash-----SECURELY is best.  Then, thank your lucky stars you found this out.

     

    I was so angry with myself for violating my own rule.  And, it was also concerning a Microsoft product as well.

     

    For 25+ years I've used NOTHING but Macs.  The only product from Microsoft has been Word.  But with this new Office 365 Premium, I have more exposure to them.  I hope nothing else makes this worse.

     

    Best to ALL of you here in our community.  I hope this answer also helps someone.

     

    PDUB OKC

  • by qwertyui123,

    qwertyui123 qwertyui123 Aug 19, 2013 7:08 PM in response to P DUB OKC
    Level 1 (8 points)
    Photos for Mac
    Aug 19, 2013 7:08 PM in response to P DUB OKC

    When I go to Finder and hit Control-F, I do not get this deeper version of spotlight.  Nothing happens.

  • by Nick Servino,

    Nick Servino Nick Servino Sep 2, 2013 6:28 PM in response to P DUB OKC
    Level 1 (0 points)
    Sep 2, 2013 6:28 PM in response to P DUB OKC

    P DUB OKC

     

    Thank you. After much searching, I found this to be the correct response for how to remove logmein rescue from Mac OSX 10.7.5. As you correctly point out, LogMeIn files are hidden from the normal spotlight search. Therefore you do need to set system files as searchable using the advanced search options you describe for Finder before spotlight will reveal them for deletion.

  • by rosenfromphoenix,

    rosenfromphoenix rosenfromphoenix Oct 7, 2013 7:52 PM in response to P DUB OKC
    Level 1 (0 points)
    Oct 7, 2013 7:52 PM in response to P DUB OKC

    Thank you. I feel the same way. And this was a great help for me.

  • by Richard Anderson6,

    Richard Anderson6 Richard Anderson6 Apr 25, 2014 7:21 AM in response to P DUB OKC
    Level 1 (10 points)
    Apr 25, 2014 7:21 AM in response to P DUB OKC

    I decided to get rid of LogMeIn after they decided to charge for it.  I used it rarely, when I was away from my MBPro and needed to get someting from my iPad.

    This seems to have worked perfectly.  No more logmein processes.  Thanks!

  • by TadeoGDSR,

    TadeoGDSR TadeoGDSR Oct 18, 2014 10:11 AM in response to AUtigers350z
    Level 1 (0 points)
    Oct 18, 2014 10:11 AM in response to AUtigers350z

    folder is empty...

  • by TadeoGDSR,

    TadeoGDSR TadeoGDSR Oct 18, 2014 10:17 AM in response to qwertyui123
    Level 1 (0 points)
    Oct 18, 2014 10:17 AM in response to qwertyui123

    Did you fix it? Did you got rid of it? Please let me know ...

  • by TadeoGDSR,

    TadeoGDSR TadeoGDSR Oct 18, 2014 10:20 AM in response to Richard Anderson6
    Level 1 (0 points)
    Oct 18, 2014 10:20 AM in response to Richard Anderson6

    how did you do it? I have the yosemite grrrrr big mistake

  • by jesposito,

    jesposito jesposito Nov 10, 2014 2:26 PM in response to rpduval
    Level 1 (0 points)
    Nov 10, 2014 2:26 PM in response to rpduval

    I was able to get into the files that was talking about.

     

    In a normal finder window hit command - F, not control - F

    Then you should have this screen:

     

    Screen Shot 2014-11-10 at 5.18.33 PM.png

     

    Then hit the "kind" drop down menu and select "other":

     

    Screen Shot 2014-11-10 at 5.16.55 PM.png

     

    Then select system files from the list:

     

    Screen Shot 2014-11-10 at 5.17.06 PM.png

     

    Now change the drop down menu from "aren't included" to "are included":

    Screen Shot 2014-11-10 at 5.17.14 PM.png

    Lastly, type logmein in the search bar:

     

    Screen Shot 2014-11-10 at 5.17.33 PM.png

    I highlighted all the files and deleted them all. Then emptied the trash with a restart and all is gone for me.

     

    Cheers!

     

    - Jason

  • by owyheeriver,

    owyheeriver owyheeriver Aug 16, 2015 11:15 AM in response to P DUB OKC
    Level 1 (5 points)
    Mac OS X
    Aug 16, 2015 11:15 AM in response to P DUB OKC

    Thank you so much.  The only change I made in following your instructions, were this. The "control F" action did not bring up the correct Finder screen for me.  When going into finder, I had to use the "command F" instead of "control F" to bring up the correct Finder screen that included the two drop down windows you referred to on the upper left of the Finder Screen.

    Thanks a million times over.

     

    Bonnie

  • by oneadam211,

    oneadam211 oneadam211 May 7, 2016 9:32 AM in response to owyheeriver
    Level 1 (4 points)
    May 7, 2016 9:32 AM in response to owyheeriver

    Hello,

    I also need to remove LogMeIn. But when I get to the step where I search for "logmein" and/or "logmeinrescue" my Mac does not find anything. I have not yet deleted anything from LogMeIn. What should I do now?