4 Replies Latest reply: Dec 1, 2012 5:33 AM by planb77
dawn2596 Level 1 Level 1

my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected!  Can anyone help me fix this? thanks!!

iPod touch
  • planb77 Level 7 Level 7

    You'll need to connect it to the iTunes library you normally sync it with and restore it.  If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.

    iOS: Unable to update or restore


  • dawn2596 Level 1 Level 1

    I can't restore even in recovery mode..I get this 3194 as an error code.....any help would be appreciated....and then the ipod trys to back up but ofcourse the "this needs a password" comes up.

  • Zero Solaris DXL Level 1 Level 1

    You will have to set up as a new device and sync all the apps back through iTunes (computer or iPod touch App Store) the saved files from the app will be gone. So with any game, she will have to start all over. On the plus side, you will have every thing back on there in no time! And the password will disappear! (Remember. Do not restore. Just boot as a new iPod touch. Then reload the apps by re-downloading them from the iTunes/App Store, or syncing with your computer.


    - I hoped this information helped!

  • planb77 Level 7 Level 7

    From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.

    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.