Previous 1 2 Next 16 Replies Latest reply: Sep 26, 2013 4:24 PM by turingtest2 Go to original post
  • emailboy Level 1 Level 1 (0 points)

    Disable what AV software?  Not sure what you mean by that.  I can try using an older backup.


    Hunting around Apple's support documtation, I found a few things to try.  One recreates the iTunes library file from the XML file.  I'm not sure what, if any, information will be lost (Apple does say that the XML file contains most, but not all, of the information that is in the actual iTunes library, but I'm not sure what exactly that means here).


    Another thing I can try is to

    1. copy the iTunes folder to another computer with a clean installation of iTunes 10 on it
    2. delete the iTunes library on the affected computer
    3. upgrade to iTunes 11 on th affected computer
    4. use Home Sharing to import everything from the copy to the affected computer
  • turingtest2 Level 9 Level 9 (53,725 points)

    Antivirus, assuming you have some... Various AV programs have been known to disrupt iTunes, and a library upgrade is one time when you really don't want that to happen.


    Importing the XML file cannot restore the original date added values, not will it resore any data for files that aren't where they are expected to be...



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