2 Replies Latest reply: Dec 9, 2012 12:42 PM by Lantor51
Lantor51 Level 1 (0 points)

K... So I have followed all the directions as followed here http://support.apple.com/kb/TS4062 and I can't solve the problem...


Network Set-up:

  1. Modem (which acts as the DSL converter for our router)
    • Which has NO settings on it to change
  2. A Dlink DIR-615 (which completes the PPPoE connection, and has the network firewall on it)
    • I have forwarded the ports: 3689,123 (TCP) and 3689,123,5353 (UDP) to my home computer with the "iTunes issue"
    • I have done port checks on both my iPhone and computer and they cleared to be open
  3. Anti-Virus programs (avast! Antivirus is not blocking connections)
  4. Windows Firewall IS allowing all iTunes related programs to pass through firewall succesfully (Have even tried disabling firewall completely)


Steps Completed:

  1. I have tried my other iDevices (iPad 1 and iPod 3 and my Dad's (1 month old as of 11/26) iPhone 4S) And none can Wi-Fi Sync -- ALSO! The remote app does not work
  2. I have Uninstalled iTunes and ALL it's components
    • Apple Application Support
    • Apple Mobile Device Support
    • Apple Software Update
    • Bonjour
    • iTunes
      • And have have Reinstalled all components back succesfully
  3. I have quadrouple checked all iTunes settings related to sharing and syncing and basically made it possible for every kind of hacker to sync to my iTunes...



I have absolutely no idea what else could be stopping wireless Sync. Tethered syncing works perfectly with every iDevice I have.


What needs to be done to fix this problem?

iPhone 4, Windows 7, iPhone 4 iOS 6.0.1