9 Replies Latest reply: Nov 26, 2012 4:29 PM by ChrisJ4203
vincelam Level 1 Level 1 (0 points)

I got my iphone replaced 2 weeks ago because of a hardware issue. This has ios 6.0.1 installed in it. Now the replacement iphone has a problem where the WiFi drops out repetitively. Some times it doesn't even connect at all so i have to keep turning off my phone and sometimes i ahve to reset the network settings. i is there a way of fixing this?


iPhone 4 (8GB), iOS 6.0.1
  • ChrisJ4203 Level 8 Level 8 (37,970 points)

    Have you checked to see if there is a firmware update for your router? I'm not saying there couldn't be a problem with the phone, but a lot of times router troubles can exhibit the same behavior.

  • vincelam Level 1 Level 1 (0 points)

    how do you check whether there is a firmware update for the router? Also my iPad mini is having a way slower connection than the one on my iPhone when i do i side by side comparision.

  • ChrisJ4203 Level 8 Level 8 (37,970 points)

    You go to the router manufacturer's website. Check for support and see what it says is the most current firmware for your model. It should also give you directions on how to update it. This could be why you are seeing different connection speeds.

  • vincelam Level 1 Level 1 (0 points)

    If it still doesn't work what should i do?

  • ChrisJ4203 Level 8 Level 8 (37,970 points)

    User troubleshooting inclues restart, reset, restore from a backup, restore as a new device or not from a backup. If those don't work, then start looking at the router. If you take off the security, can you connect and remain connected? Do other devices have trouble remaining connected? Remember that when the iPhone goes to sleep that wifi disconnects automatically, unless something is downloading, and should reconnect when you wake the phone up.

  • vincelam Level 1 Level 1 (0 points)

    Thanks! every other device works and its stable but the iPhone. I have an iPad mini but the problem with that one is that the wifi is slow with full bars. the other 3 macs and 3 iphones in the house work fine

  • ChrisJ4203 Level 8 Level 8 (37,970 points)

    Well, again, I have described the user troubleshooting. It could be a hardware defect, however many times it is software. If you have all of your data backed up and/or synced, you can try and restore the device as new, not from a backup. That will download a fresh copy of iOS. Without anything else on there, see how well it works. If it works okay, then try and restore from a backup. If it starts to fail again, you can see it is something in the backup. Restore as new again, and then just sync the content back to the phone.

  • vincelam Level 1 Level 1 (0 points)

    If it fails can i just bring it into an Apple store to see if they can fix/replace the iphone? or should i juct keep trying?

  • ChrisJ4203 Level 8 Level 8 (37,970 points)

    If what I have told you doesn't work, then yes, I would make an appointment for a Genius bar checkup.