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My iphone 5

My iPhone 5 have the apple symbol on the screen and its go on and off continius I try to connect to itunes but itunes don't recognize my phone I need help!!!!!!!!!

iPhone 5, iOS 6.0.1

Posted on Nov 26, 2012 6:57 PM

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11 replies

Nov 26, 2012 7:00 PM in response to garcipaul

Syncing with iTunes on a Mac or PC requires:


Mac: OS X v10.6.8 or later


PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later


iTunes 10.7 or later (free download from www.itunes.com/download)


From Here > http://www.apple.com/iphone/specs.html



If you already have the Latest Version of iTunes...


See Here > http://support.apple.com/kb/HT1808


You may need to try this More than Once..

Nov 26, 2012 7:13 PM in response to garcipaul

Put it into recovery mode to get it to appear in iTunes.

To put it in recovery mode:


1. hold down home and power until it goes black

2. release the power button (while still holding the home button) for another 5-10 seconds

3. while holding the home button plug in the USB cable


If done right the phone should be completely blank no more on and off or the itunes screen will be shown and hope itunes recognizes the phone. Then you can do a restore. Hope you've been backing up to iCloud.


Message was edited for clarity.

Nov 26, 2012 7:23 PM in response to garcipaul

Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

My iphone 5

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