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HT4232: Apple ID: Security and your Apple ID

Learn about Apple ID: Security and your Apple ID

HT4232 I forget security question

159 Views 3 Replies Latest reply: Jan 3, 2013 2:23 AM by King_Penguin RSS
ericng163 Calculating status...
Currently Being Moderated
Nov 27, 2012 7:59 AM

I forget security question in my account

iPad, iOS 6.0.1
  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Nov 27, 2012 8:06 AM (in response to ericng163)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

     

    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • kamal essam Calculating status...
    Currently Being Moderated
    Jan 3, 2013 2:09 AM (in response to ericng163)

    what is the sultion for that

  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Jan 3, 2013 2:23 AM (in response to kamal essam)

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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