5 Replies Latest reply: Nov 28, 2012 11:16 AM by planb77
zsombor94 Level 1 (0 points)

The device is recognised, but I can't restore, or format it neither. Is there any help? By the way I'm using a Windows 7.


iPod shuffle, Windows 7
  • planb77 Level 7 (32,315 points)

    Have you tried plugging it into another USB port or using another USB cable if at all possible?  Or perhaps you have another Mac or PC around with iTunes you could use to try and restore the Shuffle with?

     

    With the Shuffle still connected to your PC, have you tried resetting it?

    Resetting iPod shuffle

     

    B-rock

  • zsombor94 Level 1 (0 points)

    Thank you for your answer. Well, I've tried all these things. Everything worked great on my old computer, but with my new one, it has these issues. Firstly I thougt that the problame is my computer, but when I plugged it into my fathers laptop, it worked fine. I could restore it and all the things, but when i connect it to my computer again, it freezes again. So I gave it to my girlfriend for her nameday yesterday, but it has the same things in her PC too. I've seen that, quite a lot of people have this problame on other forums, but I couldn't find a sollution. I hope that there is a sollution.

     

    PS. Sorry for my English, but I hope it's understandable.

  • planb77 Level 7 (32,315 points)

    Have you tried removing and re-installing iTunes to see if that makes any difference?

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

     

    B-rock

  • zsombor94 Level 1 (0 points)

    Yes, I did. But probably the problame is not with the iTunes, becasue I can't even reach the Shuffles directories through My Computer. When I click on the devices, it completely freezes. I mean, the whole computer, until I remove the iPod.

  • planb77 Level 7 (32,315 points)

    I'm not sure then.  Do you have an Apple Store nearby you could schedule an appointment at? If so, I would go that route.

     

    B-rock