why is "transfer purchases from ipod" not clicking or working? not highlighted

I am trying to send my music library from my old iphone to my computer so that I can add it to the new iphone.


Under file, "Transfer purchases from ipod" is not highlighted. This is where I believe I am supposed to start but can't.


Does anyone know why this is unclickable or disabled and what I could do to get it back up?


THANKS:)

iPhone 3G

Posted on Nov 27, 2012 4:18 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why is "transfer purchases from ipod" not clicking or working? not highlighted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.