1 Reply Latest reply: Nov 27, 2012 6:27 PM by Texas Mac Man
maparrott Level 1 Level 1

iPad has blank screen.  Screen froze and went blank.  Have not been able to get any response.  Forced in to recovery mode, but restore fails with a 1600 unknown error.  Has anyone had any success in reviving an ipad in this state?


iPad 2
  • Texas Mac Man Level 8 Level 8

    iPad: Basic troubleshooting

    http://support.apple.com/kb/TS3274

     

    Update and restore alert messages on iPhone, iPad, and iPod touch

    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml

     

    iOS: Resolving update and restore alert messages

    http://support.apple.com/kb/TS1275

     

    iPad: Unable to update or restore

    http://support.apple.com/kb/ht4097

     

     Cheers, Tom

     

    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for  details on troubleshooting security software.

     

    Message was edited by: Texas Mac Man