Video cannot be played on this iPhone

Question

Video cannot be played on this iPhone

I remuxed a show from mkv using subler to turn it into an m4v with an ac3 track and aac 2 ch. track. It plays fineon my mac and through my network with my apple tv and iPhone using home sharing. How ever when I try to sync the video to my iPhone so I can watch it on the go it gives me an error saying "...were not copied to the iPhone because they cannot be played on this iPhone." I can get it to say something along the lines of the video being an unsupported format if I individually click the files on the error window. Why is it doing this? The files are obviously in the correct format because they play fine on the apple tv, mac, and even the iPhone I am trying to sync them to if I am using home sharing.

Here are the video file stats. I have 2 seasons worth of this show remuxed and all of the episodes refuse to sync.

Posted on Nov 27, 2012 7:06 PM

Reply

Answer 1

Limnos

Level 10

426,251 points

Nov 27, 2012 7:12 PM in response to micrors4racer

iTunes: May be unable to transfer videos to iPhone, iPad, or iPod - http://support.apple.com/kb/TS1497 - incompatible format for devices.

Reply

Answer 2

Nov 28, 2012 9:26 PM in response to Limnos

I don't understand what is wrong with the formatting of the video. It plays fine on itunes and on both my apple tv and the iPhone that I am trying to sync it to when I used home sharing.

The file is a H.264 in a M4V container which is what iTunes uses. It is in 1280x720 which the iPhone supports and contains an AAC-2ch track with a AC3 surround track exactly like the movies from iTunes.

Reply