5 Replies Latest reply: Nov 27, 2012 9:12 PM by Appletini6
13ert Level 1 (0 points)

My daughter forgot her passcode.  Phone is now disabled.  I attempted restore procedures by placing phone in restore mode and connected it to the computer / itunes with which it was originally synced.  itunes recognized phone in restore mode and said I must restore.  I clicked restore, restore and update.  Update began, itunes recognized the device by name and gave error message that stated I must have the passcode to restore.  There was no option to restore as new.  I attempted to restore the iphone 4s on another computer by instaling itunes, but same error messages appeared.  I contacted Verizon and they said they could not help me.  The nearest apple retail store is over 40 miles away.  PLEASE HELP!

iPhone 4S, iOS 6.0.1