3 Replies Latest reply: Dec 2, 2012 4:03 PM by b noir
kkresse Level 1 Level 1

I tried uninstalling quicktime but that didn't work.  It said it couldn't be removed and the configuration data is corrupt.  I'm on a pc with Windows 7.   Can anyone help?


Quicktime, Windows 7
Solved by b noir on Dec 2, 2012 1:43 PM Solved

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" /___sbsstatic___/migration-images/176/17693754-1.gifthingy on the Major Geeks page):

 

http://majorgeeks.com/download.php?det=4459

 

To install the utility, doubleclick the msicuu2.exe file you downloaded.

 

Now run the utility ("Start > All Programs > Windows Install Clean Up").

 

In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:

 

Cleanup removing quicktime.png

 

Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?