iTunes store not displaying properly

Question

iTunes store not displaying properly

Hey there,

I recently reinstalled Windows (7 Home Premium x64) along with the latest version of iTunes. The store (and every other link in the right-hand pane) isn't rendering correctly; it currently looks like a bunch of images stacked vertically along the left hand side with a bit of descriptive text (blue links) under album covers. If I didn't know any better I'd say there's some sort of style sheet it's not using.

My network settings haven't changed since it was working flawlessly so I'm not sure what's going on at my end which is causing this. However I'm sure that someone's seen this happen before and may be able to give me some guidance.

Below is a (small) screenshot of the problem.

Thanks for any help!

Posted on Nov 29, 2012 4:26 AM

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Answer 1

b noir

Level 9

72,324 points

Nov 29, 2012 1:32 PM in response to crankydracula

Let's see if old-fashioned techniques work with this sexy new iTunes 11 thingy.

Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:

iTunes: Advanced iTunes Store troubleshooting

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Answer 2

Marto57

Level 1

8 points

Nov 29, 2012 2:54 PM in response to crankydracula

I have a similar problem with new iTunes on Windows 7, 32 bit.

Layout is a mess. Music looks like this:

And an app in the App store looks like this:

How can I fix, or downgrade to iTunes 10? App Store is unusable like this.

Thanks!

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Answer 3

Nov 29, 2012 5:54 PM in response to b noir

Thanks b noir, I followed the steps in the article and one linked to it but the firewall is fine and the iTunes diagnostics tool says nothing's wrong with the connection to the store. I might try installing the new version later today to see if that solves anything; I wrote the original post only a few hours before 11 was released, so "latest" referred to 10.7.0.21!

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Answer 4

b noir

Level 9

72,324 points

Nov 29, 2012 6:01 PM in response to crankydracula

Hmmmm.

By way of experiment, try launching your iTunes by doing a "Run as administrator".

Quit iTunes first.

In Computer, open Local Disk C: or whichever drive you have your program files installed on.

If you have a 32-bit Windows, open the "Program files" folder.

If you have a 64-bit Windows, open the "Program Files (x86)" folder.

Open the "iTunes" folder.

Right-click on the iTunes.exe file and select "run as administrator".

Visit the store ... is it displaying properly now?

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Answer 5

Nov 29, 2012 8:21 PM in response to b noir

That worked like a charm! Thanks!

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Answer 6

b noir

Level 9

72,324 points

Nov 29, 2012 8:31 PM in response to crankydracula

Crikey ... ancient trick from the iTunes 9.x days. (It worked on a "broken HTML" effect when looking at the Store for some folks.)

What security software are you running on the PC? (The thing in the old days that responded to this was sometimes related to Kaspersky or CA security software if I'm remembering correctly.)

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