Sadly, it appears to me that the ITunes team members are either – struggling to justify their jobs, are slow learners, incompetent, or simply arrogant.
However, in fairness, I can just as easily envision a team of individuals putting their heads together to move the iTunes vision forward; and to introduce new and innovative ideas for the consumer.
Nonetheless, input from the end user should be considered long before the product leaves design. Instead, the experience Apple consumers often endure is a corporate model that:
Repeatedly charges ahead blindly with their products (read slow learners,)
Insults and annoys their base by ignoring their voices (read arrogance,) and
Waste time and good will cleaning up their messes after the disaster (read incompetent.)
I hope I’m wrong about my perception; but I don’t know what else to think.
Apple marketing... this latest debacle was really bad ––
Can you hear us?
Are you listening?
Do you care?
SAY something...