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Eddie Strauss Level 3 Level 3

Uh oh. It's just sitting there. Step 1 of 2 Preparig update...


Any advice?

OS X Mountain Lion
Solved by seattlematt1976 on Dec 7, 2012 2:19 PM Solved

Hold Menu+Play/Pause until the LED on the Apple TV flashes very rapidly (takes about 5 seconds), then let go.  The Apple TV will reboot.

  • Eddie Strauss Level 3 Level 3

    Done. It took about 45 minutes to an hour to get through Step 1 of 2 Preparing. I think it was the download of the update and stressed servers. It finally happened and the rest of the process was normal.



  • KGriff Level 2 Level 2

    I am also now having this problem ... Stuck on step 1... I am just sitting here and hoping that the installation resumes. Been about 20 minutes so far and nothing is happening ... Keeping fingers x'd

  • Eddie Strauss Level 3 Level 3

    Good luck KG. I was on the phone with AppleCare after 40 minutes and he suggested just waiting it out. Also we had a plan B which was eventually to take the AppleTV and restore it through iTunes and a mini USB cable.


    I could see it was creeping across extremely slowly. But I had originally thought it was stuck. Since I had iTunes 11 to go through I was distracted, thankfully. And the process did finally complete.


    You have to love that AppleCare is right there - a phone call away.

  • Mike5906 Level 1 Level 1

    I've been staring at mine for 40 minutes.  It's at the halfway mark.  It doesn't appear to be moving.  I'll just go do something else and wait it out.

  • amcfarla Level 1 Level 1

    Mine has failed three times on my Gen 3, it took about 45 minutes to fail the first time, since then it only takes about five minutes but keeps telling me Update was not successful after step 1 of 2.

  • amcfarla Level 1 Level 1

    ...but switching from ethernet to wifi fixed the problem, ok, that is strange, but I was able to update it.

  • Joe_Dawson Level 1 Level 1

    Unlike many I was able to get the upload to work on Ethernet.  It did take about 2 hours.  The download part was very quick but the step 1 of 2 part took most of two hours to finish.  Step 2 was not that long at all.

  • Stevenfromns Level 1 Level 1

    Mine took about 1.5 hours to update, but it was definitely worth it as it is now thinner and lighter. Can't see any other changes to it. It just works.

  • Eddie Strauss Level 3 Level 3

    Thinner and lighter?

  • Echoparkjagger Level 1 Level 1

    Same problem Apple TV 3, I dissconnected the ethernet cable and went wifi. The 5.1.1 update worked using Apple tv wifi.


    I originally did this to fix the Hulu Plus video stream problem. 5.1.1update should have fixed the problem but it didn't. After you update make sure everything works, mirroring, streaming hulu, etc...


    I called customer service, I was told I'd need to connect Apple Tv to my computer via Micro usb cable, which is not included in the box.. I can't find one in my multi box of cables, so I decided to go to the apple store and exchange it. Too much trouble for something I just bought!


    I bought this online, to aviod the mall!!!!!!


    Ugh, Good luck to everyone else! FYI 14 day return period for online items. From date of delivery....

  • Stevenfromns Level 1 Level 1

    Sorry, was a bit tongue in cheek. After waiting for the update for 1.5 hours I was expecting to see some great new changes or features... but nothing, no difference at all that I can tell.


    So I thought it might be like other new Apple products - always thinner and lighter. ;-)

  • Eddie Strauss Level 3 Level 3

    Actually I didn't miss the sarcasm. 

  • iSRS Level 1 Level 1

    Must be the update itself, not necessarily stressed servers. Sat down to watch The Dark Knight Rises and had the update so figured the storm had passed and was foolish and said ok. Got 2/3 of the way through step 1 of 2 and after seeming to be stuck for 30 minutes, I put a sticky on the screen to see if it was or moving. Then found this thread. It has moved a couple of pixel widths since. So I guess no TDKR for me this morning....



  • Eddie Strauss Level 3 Level 3

    "a sticky on the screen" - brilliant.


    People everywhere are saying that if you disconnect the ethernet cable and restart AppleTV on WiFi the update will go quickly. Someone I read said he got suspicious about ethernet when one of things the update was supposed to take care of was some Ethernet issue. So he started over with wifi and had an easy update.


    Mine did finish. I refused to interrupt it and after about an hour I was ok.

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