Previous 1 2 3 4 Next 80 Replies Latest reply: Sep 19, 2015 8:11 AM by comtnbkr Go to original post Branched to a new discussion.
  • julieda Level 2 (270 points)

    I have a 64 GIG iPhone and iPad, (BOTH LOADED) and I didn't have a problem. Like I said, try re-installing iTunes.

  • jtonzi Level 1 (0 points)

    I had the same issue.

    I uninstalled the iPhone from Device Manager in Windows. Then, with iTunes open, I unplugged and reconnected my iPhone.

    The second time it installed the Apple USB Driver and showed up correctly.

  • saaamo Level 1 (0 points)

    im now on my third install of itunes.

  • Neogriff Level 1 (65 points)

    I agree with everyone here, sounds like a pc issue. But, leave no stone unturned! Gotta try it all! I was saving this one... Disconnect all usb devices attached to your computer except the keyboard and mouse. Turn off the computer and restart it. Do not connect anything but the iphone once itunes is up and running. I have a printer that will slam on the brakes to my iphone if its connected. Iphone shows up in windows, but not itunes. Its annoying.

  • julieda Level 2 (270 points)


  • squawker Level 1 (0 points)

    ARGGGGH! I'm having the same issue


    I have just updated to version 11 and iTunes will not sync with my iPhone 4. I can see it logged in 'Devices" but it is greyed out so therefore it will not connect.


    Any suggests please.

  • Neogriff Level 1 (65 points)

    Laptop, PC or Mac? Need Specifics. Mainly, re-download itunes and try again.

  • saaamo Level 1 (0 points)

    laptop, downloaded itunes 3 times now, restarted computer 4 times, unplugged and plugged in my iphone more times than i can remember

  • squawker Level 1 (0 points)

    Laptop Neogriff, I will try to reinstall iTunes thanks. If it doesn't work I'll be back if it does I'll be back to say thank you lol

  • Neogriff Level 1 (65 points)

    If you have any USB devices connected, disconnect them. Also disconnect from the internet and turn off your antivirus before you connect your idevice. Reboot the idevice as well before connecting to the laptop.

  • squawker Level 1 (0 points)

    THANK YOU Neogriff, I now have it working you legend


    I also don't know it it makes a difference at all (I'm a novice), but I noticed on my desktop the iTunes icon had an arrow showing a shortcut. When I tried to open and connect I had the same problems. So I them went to 'All Progams' near the start button and opened up iTunes from there it it connected. maybe there is a problem with the shortcut icon on the desk top?


    Hope this helps someone else too?

  • Curtis Tucker Level 2 (270 points)

    I had this problem on iTunes (Mac). I solved it by rebooting my iPhone.

  • omegaequalsone Level 1 (0 points)

    same situation here, and i'm on a new iMac. when i plug my iphone 4G in, a button/dropdown menu labeled 'iphone' appears in the upper right corner in itunes 11. when i click it, it soimply disappears and won't come back. i've done this like 15 times, rebooted, and restarted my device. same deal. nothing.

  • omegaequalsone Level 1 (0 points)

    aaaaand i just figured out that the button in the upper right is an 'eject' button, which makes little sense since it appears a few pixels away from the itunes store/library button (which does function as a button). so that's figured out.... but what i'm still not ablwe to understand is why i can't see my device's music AND my library on my hard disk simultaneously, like is itunes 10. how do i now move music from my library to my device??

  • pkbhavani Level 1 (0 points)

    This might work for you:  Control Panel --> Device Manager (search for this) -->  Under USB Controllers

    See if your connected USB device shows up.

    If you see a warning icon on the controller right click and update the driver.  

    If successful then device appear in ITunes.

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