Hi CKyaw,
I also have had my share of frustration from iTuens lately and was getting quite aggravated by the whole thing with APPLE not giving crap about our thoughts of frustrations until a friend told me about his moving away from APPLE to the new Windows 8, after spending some time with him on using windows 8 i turned around and bought my own computer with Windows 8 in in over the holidays and i'll tell you what....no more APPLE for me.
I"m from a houselhold with all Apple including 3 computers, at least 8 or 9 Ipod, 3 tablets and 2 apple tv....well no more of this starting today or should i say after Xmas. I got fed up 5 years ago with HP and swore i would never have anohter HP in my house again and never did one come in and never will one come in, well after all my frustration with iTunes the same goes for APPLE now, no more APPLE will ever come in this household again.
APPLE you wanted to mess around with something that worked good for us and turn it into a pile of manure....well stay with your manure and i'll move on to bigger and better things.
From a user that is in the six figure income and middle age with lots of money for gadgets, sorry to say but you lost my pile of case to the competition. consider this next when your stock goes down.....lol