textPlus expired number

Question

Level 1

5 points

textPlus expired number

Ok, so I guess I'll put this question here since I can't put it under "general" iOS apps location.

Anyway, I went to use textPlus, and it said my number expired, and I needed a new one to use the app (see picture). But it didn't give me info on how to do so. When I Googled my problem, I got this: http://help.textplus.com/customer/portal/articles/142774-does-my-textplus-phone- number-expire- however, I have gone for longer than 21 days without using the app, and nothing happened. Also, I won't have all of my conversations from the expired number 😟 I have a 2nd generation iPod Touch running iOS 4.2.1 and textPlus is version 4.9.6

Please help! Thanks!

iPod touch (2nd generation), iOS 4.2

Posted on Nov 29, 2012 7:29 PM

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Answer 1

suzytai

Level 1

15 points

Nov 29, 2012 9:02 PM in response to DrewMJ

Hi Drew!

We are sorry to hear about the issue you are experiencing. Sounds like your phone number expired due to 21 days of inactivity but we can take a look into your account for you. Would you mind sending the support team an email at support@textplus.com? Please include details of the issue as you have described here, along with your username, phone number and registered email address.

Lastly, did you know that you've posted in a public forum and your screenshot containing your phone number can be seen by anyone? I wanted to bring that to your attention for general security reasons!

We look forward to hearing back at support@textplus.com. Thanks for giving us an opportunity to help you! 🙂

Best regards,

Suzy

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Answer 2

DrewMJ Author

Level 1

5 points

Nov 30, 2012 9:56 AM in response to suzytai

I sent an email before posting this, but it doesn't matter now, because I tried the app again a few hours later, and a "Renew Number" button appeared! Thanks anyway!

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Answer 3

suzytai

Level 1

15 points

Nov 30, 2012 1:18 PM in response to DrewMJ

Great to hear, Drew! ➕

In the future, let us know if you have any questions or concerns at support@textplus.com.

Thanks for your support,

Suzy

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