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iTunes 11 installation problem (permissions?)

I just tried to install iTunes 11. The install seemed to fail without any indication as to the problem. Clicking the iTunes desktop icon indicates that it doesn't point to any valid executable. I tried a new install and it fails with a permissions problem on folder c:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69. I also tried uninstalling iTunes and doing a new install with the same results.


I'm running Windows 7 64 bit on a Dell Inspiron, and yes, I have administrator privileges.


Help! I no longer have any iTunes and can't sync my iPhone, two iPads, and two iPod Shuffles. Any ideas how to resolve this?


Don

iPad (3rd gen) Wi-Fi + Cellular

Posted on Nov 29, 2012 7:37 PM

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7 replies

Nov 29, 2012 8:12 PM in response to Woelzd

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.


XP instructions in the following document: How to perform disk error checking in Windows XP

Vista instructions in the following document: Check your hard disk for errors

Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)


Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.


Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Dec 6, 2012 2:45 PM in response to Kdudes

Managed to sort my problem finally. Bad news it took a few hours. Phoned Apple support and they confirmed probably had a corrupted Itunes. Solution was to fully Uninstall itunes. That involves separately uninstalling 6 programs via control panel Programs and Features (see http://support.apple.com/kb/HT1923 for steps). Then reinstall Itunes 11. Then further bad news have to start again with configuring libraries. My old library and files were still there but had to fiddle a bit to get the files to load into Itunes. Oncve loaded, even further bad news was any Itunes music I'd ripped originally from a CD and the artwork had been auto supplied during the rip had to be re-loaded via "Get Album Artwork" = SNORE ! But all good in end if you call that progress. Good Luck ! Still haven't worked out how to sync the Ipod - That's enough for one day !

Jan 12, 2013 7:57 AM in response to Woelzd

I just found this thread after having the same problem. I coudln't install an upgade on Windows 8, so I uninstalled and, once again, got the error message, but it did uninstall nevertheless. I then uninstalled QuickTime. I still couldn't install 11.01.12, with a message about not having permission to write to \x64\difxinst64. I checked that directory and all that was in it was a text log file, so I deleted the directory and then it installed sweet as pie.

Feb 10, 2013 7:56 AM in response to Max_111

Hi!

I.ve done all the things you've written about here, but still have problem with the error about "iTunes Library.itl" not being readable due to it's creation by a newer version of iTunes. I've tried to completly uninstall every little part of Apple components and start all over again with an older version (10.7.0.21 and even the older 10.6.3.25) with the same result: error about "iTunes Library.itl" in a newer version. I've also tried to get an older version through choosing Accessories, typing "msconfig" in the search-field, closing down a number of programs, hoping that would help installing a "clean" iTunes-programme. Sorry to tell you, it did not work. I don't know any more things to try, to get the program right. Is this a"trick" from Apple to force us to have to buy the even newer program? In that concern, it's a really BAD trick to try. Have you found a new, right way to do it since your last info here?

Regards from Ann

iTunes 11 installation problem (permissions?)

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