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Mayday! Macbook won't start up

4092 Views 5 Replies Latest reply: Feb 25, 2013 5:14 PM by JackLovesTea RSS
JackLovesTea Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 29, 2012 10:26 PM

Hello there!


How are you? I hope you're doing perfectly good. Anyway, I have a pretty weird problem with my macbook. Well, I turned it on this moring, but instead of appearing the log in window after loading, it stayed on the loading grey screen with the apple logo and the spining gear; it could't start up. I left it for a time but nothing changed, I had no option but force to shut it down.  I tried the following instructions but for some reason, when I tried to perform a safe boot or reset the NVRAM / PRAM my macbook couldn't recognize the command, it started normally instead. I've also tried to start up in single-user and verbose mode, but nothing happened. I don't think it's a problem with the keyboard because I can perform a SMC reset and the Caps Lock key's light turns on when I press it. Several months ago, I had an accident; I spilled tea over my computer. I can't perform an archive and install installation of Mac as the instructions says because my DVD drive is not working, also, the keyboard had to be replaced. I don't know if this has something to do, but as I said before, I can perform a SMC reset, so I don't think they keyboard is not being recognized. Anyway, what do you suggest? I'll be really greateful if you can help me.


Macbook 13' (White)

Mac OS X Snow Leopard 10.6.8


If you need further information just let me know.



MacBook, Mac OS X (10.6.8), Start up issue
  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Nov 29, 2012 10:28 PM (in response to JackLovesTea)

    Press Shift key while your computer is starting and check if it can boot. If not, take the Mac to an Apple Store

  • Mike Sombrio Level 6 Level 6 (9,070 points)
    Currently Being Moderated
    Nov 30, 2012 12:21 PM (in response to JackLovesTea)

    Resetting the SMC on a White MacBook doesn't require the keyboard so I'm not sure what you're doing. Your MacBook DOES have a battery that you can remove correct? If so here's the procedure


    To reset the SMC

    Shut down the computer.

    Disconnect the MagSafe power adapter from the computer, if it's connected.

    Remove the battery.

    Press and hold the power button for 5 seconds.

    Release the power button.

    Reconnect the battery and MagSafe power adapter.

    Press the power button to turn on the computer


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