Mail app crashing when making changes to accounts

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Level 1

44 points

Mail app crashing when making changes to accounts

I've recently upgraded my OS from 10.5 to 10.6.8 Snow Leopard.

I use Mail app and have two accounts; 'work' and 'personal'. If I go the Mail Preferences and make the 'personal' account inactive Mail crashes and I get a warning message saying; 'Mail quit unexpectedly'. If I go to Mail Preferences and make the 'work' account inactive I can not close the Mail Preferences window.

I also installed Rosetta. I understand this only works when needed with legacy Power PC applications, so I presume this isn't causing the problem.

Thanks for any help

Mark

iMac, Mac OS X (10.5.8)

Posted on Nov 30, 2012 1:50 AM

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Answer 1

Nov 30, 2012 3:14 AM in response to Sparky Marky

I'd first ensure you have a good and complete backup, lest something here go wrong. (It shouldn't, but there's already something slightly weird occurring here, so it's best to be cautious with your data.)

First test: copy the the credentials and settings to a text file or a yellow sticky, delete the two problematic mail accounts, exit Mail.app, re-launch Mail.app, and re-create the two accounts. See if this then avoids the crashes.

If that test fails and the crashes persist, try downloading and applying the OS X 10.6.8 combo kit from Apple over your existing installation — this won't cause data loss — and see if that clears things.

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Answer 2

Sparky Marky Author

Level 1

44 points

Dec 5, 2012 2:08 AM in response to MrHoffman

Hi. Thanks for your reply. I've only just had some time to look at this. I've reinstalled 10.6.3 from my CD and got the same problem. I've upgraded to 10.6.8. Same problem. I've created a 'test' user and logged into that and created my two email accounts. Same problem. I've closed all other open applications and same problem.

Mail works fine, but when I come to un-enable an account Mail either crashes or the Mail Preferences window won't shut down (the account is un-enabled but I can't close the stupid Preferences window).

I've got an Apple Tech support person phoning me at 12. I'll let you know how I get on.

Thanks

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