polydorus
Level 6
(11,971 points)
Q: iTunes 11 crashes when opening the store - no error message
I just installed iTunes 11 and it all works OK except the store.
When I click on the store, it all looks normal at first, but after the banner and the Quick links are displayed, I get a Windows message that the program is not working correctly and offering to close it. There is no error message.
The problem is system wide.
It did not respond to a complete uninstall of all Apple software and reinstall.
It still happens when I do a selective startup with basic services.
I have the following Segoe fonts: Segoe Print, Segoe Script, Segoe UI and Segoe UI symbol regular.
Could it be some other font issue?
Can anyone offer any suggestions?
Diagnostics below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Studio XPS 8100
iTunes 11.0.0.163
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2012-11-30 10:07:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTS 240
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID:
iPodService 11.0.0.163 (x64) is currently running.
iTunesHelper 11.0.0.163 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
gn_id
Level 1
(10 points)
ok, I finally stopped being lazy and fixed this (in my case at least). First, I ran a watch tool (Microsoft sysinternals - procmon - amazing tool) and saw that the crash happened just after iTunes tried to access this file: C:\Windows\SysWOW64\t2embed.dll.
Now, the issue is that this file is involved in the famous Duqu flaw in Windows (http://en.wikipedia.org/wiki/Duqu) and MS issued a temporary fix to lock access to this file to prevent the exploit back in 2011. An update has since been released through Windows Update and once it is applied, this fix is safe to undo according to the Microsoft info at these links:
http://technet.microsoft.com/en-us/security/bulletin/ms11-087
Enable/disable here (linked from the above page):
http://support.microsoft.com/kb/2639417
Scroll down and use the FixIt links to enable/disable.
I always run Windows update and keep my system current, so I ran disable and iTunes now works fine.
Hope this helps someone. WARNING WARNING WARNING: If you do not keep your system up to date by running Windows update for all patches, do that FIRST before applying this fix or your system WILL BE VULNERABLE TO EXPLOIT.
Good luck and please update this thread if it works!
