So gn_id seems to be the man to see to fix this but my error is a little different then the one everyone else seems to be posting on. I'm on a windows 7 Home Premium 64-bit OS. Intel 3570K processor. I do not yet have a graphics card I am using the onboard graphics of an MSI Z77A-G45 motherboard:
Faulting application name: iTunes.exe, version: 22.214.171.124, time stamp: 0x51253247
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x14fc
Faulting application start time: 0x01ce3a0500823809
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 43e1a56f-a5f8-11e2-8a02-d43d7e980984
Any help anyone can give me on this would be HUGELY appreciated. Thanks so much in advance.
JKropf, I had an error with the exact same error code and here's how I fixed it:
After trying gn_id's fix and having it not work, I pulled out procmon.exe myself and discovered that iTunes was trying to load QTMovieWin.dll and seemed to be failing to find it. I could see that it was searching all the folders in the PATH environment variable, so I added the folder containing that file (C:\Program Files (x86)\Common Files\Apple\Apple Application Support\) to the PATH environment variable, and voila it started working.
Hope this helps,
Hi guys - new laptop, been running it for about 5 months, no problems. Suddenly today iTunes crashes everytime I try to access the store. I can access all other parts of iTunes and I can get Genius updates (store crashes iTunes with Genius disabled also). I disabled the MS fix that is referenced above with no effect. I have turned off all firewalls to no effect. I get the following from MS:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 126.96.36.199
Application Timestamp: 520e4d27
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any ideas would be appreciated.
I am having this problem as well Baron23-1, and the above fixes are not working for me either. All the sudden Genius wants to work as well, and when it finishes working an error pops up that says : We could not complete your iTunes store request (but i never made a request). An unknown error occurred (4002). There was error in the iTunes store. Please try again later. What is happening with my iTunes store?