I have assembled a book of wedding photos in Aperture 3 and all attempts to view it before sending have failed. The program shut down every time. Frustrated, I decided to order it anyway but that doesn't work either! which does'

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Level 1

8 points

I have assembled a book of wedding photos in Aperture 3 and all attempts to view it before sending have failed. The program shut down every time. Frustrated, I decided to order it anyway but that doesn't work either! which does'

Hi,

I've been working on the assembly of a wedding book in Aperture 3 for the past few weeks. Every attempt to view the final result has resulted in a program crash. Very frustrated, I decided to go ahead with the order, having viewed and checked each page separately. Unfortunately my order will not go through. I get as far as confirming the delivery and invoice addresses only to be told to try again later!

What can be the cause of these problems.

I have both iPhoto and Aperture on the system.

I'd really appreciate your help on this.

Aperture 3, Mac OS X (10.5.8)

Posted on Nov 30, 2012 2:03 AM

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Answer 1

léonie

Level 10

200,861 points

Nov 30, 2012 6:13 AM in response to maechu

Every attempt to view the final result has resulted in a program crash.

Maybe the crashlog will give us a clue. This looks like one of your original image files may be corrupted.

Please post the first 50-60 lines of the crash log.

Unfortunately my order will not go through. I get as far as confirming the delivery and invoice addresses only to be told to try again later!

What can be the cause of these problems.

Have you looked at the Print services page for your country? Print Services Support - Apple Store

There are several common reasons for not being able to place a print order:

The Store may be really busy and cannot take your order : Try again later
The error message is the wrong error message and your order cannot be transmitted, because one of your images is corrupted or cannot be transmitted. Try to create a pdf from your images and print them yourself. Can your images be printed at all? If not, print different versions of your images.
Your Anti virus software or firewall may be interfering. Disable them, if you are using "Little Snitch" or something else. And is your network working o.k.?
Check your account settings at My Apple ID: You can go there from the link "manage account" at the bottom of the order window, when you try to place your order using the "buy book". Check your billing address, shipping and your country settings. The country must be set to the country you are currently in. The billing address must be valid, check the zip code. Check your payment information and credit card.
And check the security information: Your password must conform to security standards (at least one capital letter and one numerical letter) and your security questions must be set and have answers at least six characters long. You may need to reset your password and security questions.

Regards

Léonie

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Answer 2

maechu Author

Level 1

8 points

Dec 2, 2012 12:59 AM in response to léonie

Hi

Thanks for your response.

Here is the log report (the first part):

Process:	Aperture [238]
Path:	/Applications/Aperture.app/Contents/MacOS/Aperture
Identifier:	com.apple.Aperture
Version:	3.0 (3.0)
Build Info:	Aperture-1001211744~1
Code Type:	X86 (Native)

Parent Process: launchd [82]

Interval Since Last Report:	65831 sec
Crashes Since Last Report:	7

Per-App Interval Since Last Report: 67981 sec

Per-App Crashes Since Last Report: 8

Date/Time:	2012-12-02 09:54:14.298 +0100
OS Version:	Mac OS X 10.5.8 (9L31a)

Report Version: 6

Anonymous UUID: 21581E5F-0966-46F3-960E-84EE78E4F1F4

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

Crashed Thread: 2

Thread 0:

0 libSystem.B.dylib	0x90fed166 mach_msg_trap + 10
1 libSystem.B.dylib	0x90ff495c mach_msg + 72
2 com.apple.proxtcore	0x00e969c4 -[XTRunLoopThread waitForSynchReply] + 100
3 com.apple.proxtcore	0x00e97783 -[XTThread sendLocalMessageSynch:destThread:] + 387
4 com.apple.geode	0x00f6284f -[DGRenderFactory cache:cacheStore:onFulfillRequest:intoPageRef:] + 625
5 com.apple.proxtcore	0x00ea6e0c -[XTCacheFactory cache:cacheStore:fulfillRequest:intoPageRef:] + 588
6 com.apple.proxtcore	0x00ea5761 -[XTCacheBroker cacheStore:fulfillRequest:intoPageRef:] + 65
7 com.apple.proxtcore	0x00eac937 -[XTCacheStore newObjectFulfillRequest:] + 471
8 com.apple.geode	0x00f97b19 -[DGCachedImageProvider prefetchData] + 77
9 com.apple.Aperture	0x00689f81 0x1000 + 6852481
10 com.apple.Aperture	0x00112c93 0x1000 + 1121427
11 com.apple.Aperture	0x0010b265 0x1000 + 1090149
12 com.apple.Aperture	0x00136468 0x1000 + 1266792
13 com.apple.Aperture	0x0013519f 0x1000 + 1261983
14 com.apple.Aperture	0x00125a58 0x1000 + 1198680
15 com.apple.Aperture	0x001cf989 0x1000 + 1894793
16 com.apple.AppKit	0x91ffabf8 -[NSView _drawRect:clip:] + 3853
17 com.apple.AppKit	0x91ff96ef -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1050
18 com.apple.AppKit	0x91ff8045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 759
19 com.apple.AppKit	0x91ff44ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
20 com.apple.AppKit	0x9208947d -[NSView displayIfNeededInRectIgnoringOpacity:] + 628
21 com.apple.AppKit	0x921dda05 -[NSView(NSPrintingInternal) _renderCurrentPageForPrintOperation:] + 769
22 com.apple.AppKit	0x92267908 -[NSView(NSPrintingInternal) _printForCurrentOperation] + 581
23 com.apple.AppKit	0x922675c5 -[NSConcretePrintOperation _renderView] + 358
24 com.apple.AppKit	0x922ae0c0 -[NSConcretePrintOperation runOperation] + 362
25 com.apple.Aperture	0x0012477c 0x1000 + 1193852
26 com.apple.Aperture	0x001ca4bc 0x1000 + 1873084
27 com.apple.fayray.PrintServices	0x015568e5 -[PSOrderCoordinator didRequireMissingPathsInfo:] + 341
28 com.apple.fayray.PrintServices	0x0155749d -[PSOrderCoordinator processUpdatedContext:] + 317
29 com.apple.fayray.PrintServices	0x01557709 -[PSOrderCoordinator responseContextDidFinishLoading:] + 121
30 com.apple.fayray.PrintServices	0x0155f31d -[PSResponseContext didFinishLoading] + 61
31 com.apple.CoreFoundation	0x9620a91d __invoking___ + 29
32 com.apple.CoreFoundation	0x9620a308 -[NSInvocation invoke] + 136
33 com.apple.WebCore	0x94eb7b0b JSC::Bindings::ObjcInstance::invokeObjcMethod(JSC::ExecState, JSC::Bindings::ObjcMethod) + 987
34 com.apple.WebCore	0x94eb770d JSC::Bindings::ObjcInstance::invokeMethod(JSC::ExecState, JSC::RuntimeMethod) + 205
35 com.apple.WebCore	0x94eb7604 __ZN3JSCL17callRuntimeMethodEPNS_9ExecStateE + 340
36 com.apple.JavaScriptCore	0x90e4e5bc cti_op_call_NotJSFunction + 428
37 ???	0x1962fda8 0 + 425917864
38 com.apple.JavaScriptCore	0x90e2d945 JSC::Interpreter::executeCall(JSC::ExecState, JSC::JSObject, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 1413
39 com.apple.JavaScriptCore	0x90e2d3b1 JSC::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 81
40 com.apple.WebCore	0x9547acfd -[WebScriptObject callWebScriptMethod:withArguments:] + 1229
41 com.apple.fayray.PrintServices	0x01557867 -[PSOrderCoordinator processResponseFromServer] + 87
42 com.apple.fayray.PrintServices	0x0155ada4 -[PSOrderCoordinator webView:didFinishLoadForFrame:] + 148
43 com.apple.WebKit	0x97634110 __ZL12CallDelegatePFP11objc_objectS0_P13objc_selectorzEP7WebViewS0_S2_S0_ + 240
44 com.apple.WebKit	0x975e44aa WebFrameLoaderClient::dispatchDidFinishLoad() + 106
45 com.apple.WebCore	0x94d29ce6 WebCore::FrameLoader::checkLoadCompleteForThisFrame() + 694
46 com.apple.WebCore	0x94d299a1 WebCore::FrameLoader::recursiveCheckLoadComplete() + 209
47 com.apple.WebCore	0x94e077cb WebCore::DocumentLoader::removeSubresourceLoader(WebCore::ResourceLoader*) + 123
48 com.apple.WebCore	0x94e031ce WebCore::SubresourceLoader::didFinishLoading(double) + 110
49 com.apple.WebCore	0x94d986e7 -[WebCoreResourceHandleAsDelegate connectionDidFinishLoading:] + 87
50 com.apple.Foundation	0x92de6497 -[NSURLConnection(NSURLConnectionReallyInternal) sendDidFinishLoading] + 87
51 com.apple.Foundation	0x92de6403 _NSURLConnectionDidFinishLoading + 147
52 com.apple.CFNetwork	0x94c4eba4 URLConnectionClient::_clientDidFinishLoading(URLConnectionClient::ClientConnect ionEventQueue*) + 212
53 com.apple.CFNetwork	0x94c4f8fa URLConnectionClient::ClientConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XClientEvent, XClientEventParams>*, long) + 310
54 com.apple.CFNetwork	0x94c4e370 URLConnectionClient::processEvents() + 104

55

I've noticed the question marks in line 37. Is that where the problem lies?

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Answer 3

léonie

Level 10

200,861 points

Dec 2, 2012 1:45 AM in response to maechu

This looks, like you may have imported a corrupted image or video:

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

And probably this images is part of the images you included in your book.

Make sure you have a current backup of your Aperture library, before you proceed with any trouble shooting. Working wth a corrupted library may corrupt it further and beyond repair.

After you have ensured that you have a backup, repair and rebuild the library. Continuous crashes may leave the library in an inconsistent state. Use the Library First Aid Tools to fix the library before proceeding: Aperture 3 User Manual: Repairing and Rebuilding Your Aperture Library

But first of all: I notice your System Version and Aperture version: 3.0 (3.0), Mac OS X (10.5.8)

Why have you never upgraded? There have been important bug-fixes since the first Aperture 3 release. On your system you should be able to run Aperture 3.1.2, an important update for more stability and new features, that brings reliability when brushing, reconnecting referenced masters, importing iPhoto libraries. Perhaps downloading and installing from here (Aperture 3.1.2) and installing the upgrade will already solve the crashing.

To find out, if the crashes are caused by something in your library or are system wide, make a few tests:

create a new, empty Aperture library and import some test images, create a book. Can you preview this book without crashing?
If yes, export the original image files from your main Aperture library, that you used to create the book and import them into your new, empty library. Place them into your test book (in small installments) and try to preview the book. Can you find the one, that makes Aperture crash?
If no -and Aperture will not even work from an empty library and on new images, try the same from a different user account. If you log in as a different user, can you create and preview a book without crashes?
If yes, then some preferences and presets in your own accout are faulty, see the section on removing preferences and presets in this trouble shooting guide: Aperture 3: Troubleshooting Basics

if no, then you are having system wide trouble. Then reinstall Aperture from your original installation media and upgrade. If that does not fix it, post the full crash log (including the "Crashed Thread").

Regards

Léonie

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