1 Reply Latest reply: Nov 30, 2012 5:25 AM by mjcm_nl
jayz15 Level 1 (0 points)

i was updating latest version of itunes, now its corrupted or not installed properly, i dont want loose anything . What should i do, pls help!

  • mjcm_nl Level 2 (305 points)

    First make sure to make copies of all *.ITL and *.XML you can find under

     

    My Documents\My Music\iTunes and ALL Sub Directories and store them in a safe place.

     

    These files (mainly the *.ITL file) holds the info for your Database.

     

    Then try a uninstall

     

    http://support.apple.com/kb/HT1923

     

    and then try to install again.

     

    Mae sure that after you uninstall you reboot your computer.