Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After upgrading to iTunes 11 iTunes match won't work

I upgraded to iTunes 11 and now iTunes match simply refuses to work.


It just loads on Step 1 'Sending Information To Apple'.


I've left it for hours and it never loads.


Ideas anyone?

MacBook Pro, OS X Mountain Lion (10.8.2), 8GB RAM intel i5

Posted on Nov 30, 2012 6:31 AM

Reply
25 replies

Nov 30, 2012 7:30 AM in response to Macdevign

I'm wondering if the reason is that there are simply so many match requests that Apple's network is not able to readily meet the demand. One reason I believe this may be the case is that I've never subscribed to iTunes Match, yet when i upgraded to 11, I also observed the "Sending Information To Apple" message for what seemed to me to be a long time. Having never subscribed to iTunes Match, I clicked the "X" to stop the process, and now I'm left with lots of songs that have been assigned the iCloud "Waiting" status, which I can't find a way to change without taking the initial action of subscribing to iTunes Match. So the question I will probably post as a new discussion might be something like, "Is there a way to resume a canceled automatic match process to resolve the "Waiting" iCloud status designation after an iTunes 11 upgrade without subscribing to iTunes Match?"


To summarize, I think it's likely that demand for matching is too great to be handled quickly through available network server resources, and that's at least partly due to the fact that every connected user with an iTunes library is undergoing the match process upon upgrading to iTunes 11, not only those for which an iTunes Match subscription was already active.

Nov 30, 2012 8:58 AM in response to BanterClaus

Guys I just got this working but I have no idea what actually fixed it as I tried so many things.

Here is some recent stuff I did that may have contributed to it working:


Deleted "SC Info" folder in users/shared - It's hidden by default so I had to do it via terminal commands.


ALSO I updated Genius in iTunes by clicking 'Store' > 'Update Genius'.


I don't know which one fixed but it's working fine now. Make sure BEFORE trying this stuff you Turn off iTunes match and then afterward restart your computer and turn iTunes match back on.


EDIT: Aaaaannnd it broke again. I honestly give up.

Nov 30, 2012 9:50 AM in response to BanterClaus

I still think it's a transitory issue.


Anyway, as a non-subscriber to Match, all I had to do to fix my problem was to uncheck things in the Store Preferences.


And to be entirely impertinent, if you buy Saint-Saëns' Romance for Violin and Orchestra Op. 48, you still get Debussy's Ballet, the final movement from the Petite Suite, instead.


Message was edited by: llee - oops misspelled "Petite"

Nov 30, 2012 11:02 AM in response to GlennW1971

You have to view your music by "Songs", and then make sure the "iCloud Status" field is checked (where the "Name", "Time", Artist", etc. headings are shown.


Returning to the main subject: If I try to update iTunes Match it hangs on Step 1 or else I get an error message. The only fix seems to be turning off Match and restarting it. Honestly... if this service ever worked the way it was supposed to it would be great... but it still has a ton of issues.

After upgrading to iTunes 11 iTunes match won't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.