Currently Being ModeratedNov 30, 2012 9:38 AM (in response to HyrumE)
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Currently Being ModeratedDec 7, 2012 12:07 PM (in response to lllaass)
Thanks! I'm in the process of backing up and restoring right now, so we'll see how it goes! I'll check back in once it's done and let you know if it worked!
Currently Being ModeratedDec 8, 2012 9:54 AM (in response to HyrumE)
So now I have another problem. I was foolish and skipped the first few options (I misread them). So then I went on and did the whole resetting and backing up option. It backed up perfectly, but when I tried to reset the iPod to factory settings through iTunes, after a few hours of downoading the update it finished. But it didn't seem to work. The iPod just had a screen telling me to plug it into iTunes. I unplugged it then plugged it back in, but then iTunes said it detected an iPod in recovery mode and told me I had to reset it and download the software update. I thought I just did that, but saw no choice but to try again. Of course, it didn't work. There was no change when it completed. The iPod's screen was the same, and iTunes said the same thing about resetting it. I try a good number more times, and sometimes it doesn't even get through the update but has a message saying that my network connection timed out. We tried on another computer, but still the process didn't work. What puzzles me is that as it's downloading, the iPod seems to be disconnecting and reconnecting to the computer every 15 minutes or so. It does that on both computers, and never has done that before when I've been syncing it to my computer. In all, I'm not sure if it's a problem with the iPod, my charging cable/connector, or iTunes 11.
Feel free to let me know if I need to clarify, I probably didn't explain this very clearly. There was a lot that seemed to be going wrong. I won't mind rephrasing or answering clarifying questions if you need it.
Currently Being ModeratedDec 8, 2012 10:02 AM (in response to HyrumE)
Reboot the computer then:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
Last, try restoring on another computer.
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