12 Replies Latest reply: Dec 2, 2012 9:22 AM by mrbthomas
mrbthomas Level 1 Level 1 (10 points)

Hello all,


Having problems with Adobe CS4. It's a licensed copy

purchased about 3–4 years ago.


I recently had a big problem with my iMac and to fix it

the engineers performed, what I think they called a

'Low-level reboot'.


After I got the machine back most things seemed fine but

Adobe Acrobat stopped recognising the license so I had

to reinstall CS from scratch.


Since then the updates won't install fully, specifically

—Adobe Version Cue

—Adobe CSI CS4


(See images attached)


Any ideas?





Ps. Also this icon has a red cross over it at one point when trying to install.

Not really sure what it is though.



Screen Shot 2012-11-27 at 22.04.50.png



Screen Shot 2012-11-27 at 22.05.07.png


Screen Shot 2012-11-27 at 22.04.37.png

iMac, Mac OS X (10.7.4), Adobe Acrobat 9, CS4