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Am I the only one to HATE the new iTunes?!

199890 Views 2,221 Replies Latest reply: Mar 29, 2014 3:38 PM by Chris CA RSS Branched to a new discussion.
  • urbanan Level 1 Level 1 (0 points)
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    Apr 29, 2013 9:35 AM (in response to cargaut)

       I reverted back to 10.7 after trying 11.0 for two weeks last December.  I'm quite happy with 10.7 and will continue to use it for as long as it's functional with iTunes store and the Remote app. I have over 22K songs in my library and have only one playlist that is based on 0 count in shuffle mode. When there are no longer any songs with 0 count, I reset all the songs to 0 count and start the process all over again. I'm 64yo and never spent much money on music till I bought the original iPhone. I've purchased most of my music via the iTunes store. iTunes allows me to listen and purchase music the way I've always wanted.  Don't like to listen to the same artist or even same Genre more than two songs in a row. I generally only listen to my iTunes library via AirPlay to my ten speaker surround AV reciever and monitor it with the Remote app.

      I've had a few problems with the service and found the Tech Support to basiclly worthless.  The seem to only have a few solutions to simple problems and try to fit it to any problem. It's like they don't have a clue what to do beyond this.  I've had to resolve my own problems.  Fortunately I'm moderately tech savy.  One enoying problem I had was some of the songs I downloaded from the iTunes store wouldn't play at all or only play the first minute of the song even though they showed in my library.  Figured out that I first had to delete the song from the library then go to the iTunes store click open the "Purchased" link and under Music Not on This Computer, click on the Artist column for the song, the click the little cloud download icon to download the song again. You won't see the song unless you first delete it from your music library.

       As far as iCloud is concerned, I found it contiually messed up my library on my computer and synced devices, as well as my MS Outlook data.  I found iCloud not worth my time. I now only have my iPhone to sync, so using the USB cable isn't a problem for me.

       I brows an number of tech websites and found the name of the person in charge of iTunes and iCloud. His name is Eddy Cue.  Pehaps he'd like to hear how you feel about the direction Apple is going.

  • Csound1 Level 7 Level 7 (32,360 points)
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    Apr 29, 2013 9:42 AM (in response to Keith-g2)

    Keith-g2 wrote:

     

    Backup of data is something that companies don't put emphasis on very much. Especially when it comes to low-end consumer toys.

    Yes and also no, IOS devices as well as OSX devices come with excellent backup systems installed, if users choose to ignore them data will eventually be lost, user choice.

     

    Not only do you have to make a backup, you have to understand how to restore it correctly. And this level of knowledge is only gained after having gone through the process from start to finish. I can tell you that over 95% of iTunes users have not done this.

    This is an excellent point, an untested backup that you do not know how to restore is not the best way to attempt a recovery, but the directions are available, reading them before the disaster is the way to avoid one.

  • DianaS97 Level 1 Level 1 (0 points)
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    Apr 29, 2013 9:44 AM (in response to urbanan)

    urbanan...  i'm 62 and only purchased 20 songs but copied from all my cd's  You provided insight!  Once I paid for the Cloud I lost thousands of songs on my music itune list.   I've never gone to the 'cloud' but I'll check it out.  If nothing else I'll cancel out of the cloud if that's what is causing the 'loss' of my music. 

  • uneek777 Level 1 Level 1 (0 points)
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    Apr 29, 2013 9:45 AM (in response to Chris CA)

    what i still don't understand is, why apple killed the feature of opening multiple windows in itunes 11.

    i am an apple user since 1989 and i have experienced many many hard- and software upgrades and changes.

    but never did they such a stupid thing like killing a BASIC feature that is absolutely necessary in order to manage songs in playlists or look for songs to buy in the store.

     

    i have 250 GB of songs in my library and hundreds of playlists. not only if i want to put together playlists for djing, but also for having them on my iphone or ipod, i often open several playlists at once and move around songs. i don't understand, why they killed this feature.

     

    also when i go to the store and look for new songs, i could open a smart playlist with all the songs of an artist in a separate window (sometimes it's hundreds of songs that i could sort by alphabet) and easily find songs i haven't purchased yet in the store... without the multiple window feature i will no longer buy anything in the itunes store. i switched to another store now... i don't care if apple loses many users/customers because of stupifying their software...

     

    and... imagine the finder with only ONE window, without the feature of having multiple windows to move around files easily... horrible!

     

    there are many features, they also killed, such as the right hand genius sidebar where i could easily find similar songs which motivated me to spend a lot of money in the itunes store. the store got unusable for me, so i switched to a dj-platform or other ways to download songs.

     

    sometimes i think the apple engineering team has not asked any frequent itunes user for their advice. and it's their fault if they lose customers, especially those who still use desktop computers or laptops.

  • Conger Level 1 Level 1 (95 points)
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    Apr 29, 2013 9:52 AM (in response to uneek777)

    Agree with every word.  Multiple windows were hugely powerful and a vital part of organising a large library.

     

    I used to enjoy browsing and consequently buying music.  Since iTunes went to 11 and I downgraded to 10, the iTunes experience has really got dull.  I don't buy stuff off iTunes anymore.

  • chrisgads Calculating status...
    Currently Being Moderated
    Apr 29, 2013 10:19 AM (in response to Csound1)

    It would be interesting to know how you can say categorically that most users have the same experience as you.

     

    I have used iTunes for many years, am also in the senior citizen category of users so may not be so up to date as you. However I can categorically say that iTunes 11 messed up everything I had.  To begin with it was just annoying that the user interface was so unhelpful for a long-time user, but with the invaluable help of another member of the forum I altered it so it more or less resembled what I was familiar with and preferred.  I didn't notice any loss of data.  Then suddenly out of the blue one day I loaded  up iTunes in the usual way and was horrified to find the music had shrunk from well over 100Gb to less than 1Gb.  The only songs that appeared were a handful I had purchased from the iTunes Store. Most of my library is from my own CD collection or live tracks I have recorded of music I have played myself. My numerous playlists had vanished and only the empty default ones were to be seen.  No podcasts were there any more - there should have been hundreds.  I can assure you that there was no error on my part inasmuch as I ran the programme as I have done for years.  If I did make some sort of error then the programme certainly did not warn me of anything untoward.

     

    Fortunately, all the music files were still on my hard drive and a 'previous' library was only a relatively few items missing so that with the again invaluable help of other forum contributors, I was able to go back to v.10.7, copy over the older library and find missing tracks by searching by date.  It was an unneccessary hour's worth of time spent but so far the restored v.10.7 iTunes seems to be working fine.

     

    It is a great pity that a lot of current software assumes everyone is using a smartphone of some sort, and an iPad.  I have no use for either just now and simply want the option to continue to use straight forward desktop or laptop systems.  We are not all young users with the latest gadgets (though I confess to being a bit of a nerd).  In the past couple of weeks I have been asked to help sort out iTunes problems by a young relative and a senior citizen friend.  Neither is interested in using the cloud or some of the other iTunes features, and just want a straight forward way to use the software the way it has worked so successfully in the past.

     

    To reiterate other people's experience with contacting iTunes support - I got no response.

  • Csound1 Level 7 Level 7 (32,360 points)
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    Apr 29, 2013 10:26 AM (in response to chrisgads)

    chrisgads wrote:

     

    It would be interesting to know how you can say categorically that most users have the same experience as you.

    I can't, I'm just using the same logic as posters here (the ones that think 1400 users represents a significant percentage). If guessing is allowed it is allowed to all.

  • urbanan Level 1 Level 1 (0 points)
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    Apr 29, 2013 10:35 AM (in response to DianaS97)

    Sorry, but only songs you downloaded from the iTunes store will be available for redownload from "Purchased" in the iTunes store. I hope they were properly stored for you in iCloud.

  • Csound1 Level 7 Level 7 (32,360 points)
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    Apr 29, 2013 10:40 AM (in response to DianaS97)

    DianaS97 wrote:

     

    urbanan...  i'm 62 and only purchased 20 songs but copied from all my cd's  You provided insight!  Once I paid for the Cloud I lost thousands of songs on my music itune list.   I've never gone to the 'cloud' but I'll check it out.  If nothing else I'll cancel out of the cloud if that's what is causing the 'loss' of my music. 

    That makes no sense, iCloud is free, you can't pay for it. Are you actually referring to iTunes Match (which is not free)

  • Honeycroft Level 1 Level 1 (10 points)
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    Apr 29, 2013 10:52 AM (in response to Csound1)

    It's only free for basic 5gb or something. I paid to get enough storage for my iPhone. But iCloud isn't fully workable I find. It's good for some things but not everything.

  • Keith-g2 Level 1 Level 1 (0 points)
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    Apr 29, 2013 11:10 AM (in response to cargaut)

    Lots of comments for everyone to read, a tedious program like v11 deserves a tedious posting.

     

    Several days ago I finished "repairing" a friend's iTunes install. I corrected all the problems introduced in version 11 by downgrading to 10. Now she's quite the happy camper again.

     

    I believe there is a matter of perspective here. The new iTunes 11 might be working the way it was designed to work. After all, computers do exactly what they are told unless there is a hardware problem where bits are flipping at random. But the way 11 is working is not how we users want it to work. And if a program doesn't fit the user expectation it is still a fail.

     

    Regarding backups. Offering backup advice is something I've done for quite some time. The type of backup I use myself is of the imaging type. This typically requires shutting down the system and making a bit-by-bit copy of the HDD into an image file. This enables every single installed application and all its accompanying settings, configurations, caches, user data and data structures - to be saved and restored.

     

    While not a difficult operation if you've taken the time to learn the process and have completed it several times. Tell me, how many iTunes users actually do that on a regular basis? Not many. And certainly not any young kid.

     

    Backups are about the most boring of computer operations. If ever there is a digital equivalent of Chinese water torture, this would be it. Spending the afternoon watching a progress bar crawl across the screen. Not something every user, especially the fun-loving casual ones, are going to be doing.

     

    Backups are seemingly akin to reading the fine print! So we can't really use the notion, "You should have backed up your data" here.. It's an ill-fitting fast excuse. Passing the buck.

     

    Simply reading about how a backup/restore operation is carried isn't enough. You actually have to go through the process and be sure you can do it. Someone else might be able to do it, but can you? Are you reading the directions correctly? Are you interpreting them correctly? You'll find out after you've done it. That's for sure.

     

    As with many software applications and updates and upgrades today, I find myself testing them on another system, a sandbox if you will, before fully accepting them into my "daily regimen" of computing activities. This requires a 2nd computer that can be fixed and broken on a regular basis or knowledge of sandboxes and VM's. Again, something the causual youngster isn't going be interested in.

     

    I consider myself an advanced user. I like messing around with this sort of thing. Am I like all other iTunes users? Maybe 2% of them. So does that mean we force the other 98% (millions) to be happy tech heads too? Bwaaahhahaha! I don’t think so.

     

    What about veteran users? Do they want to keep learning new and less efficient ways of doing what they already knew how to do? Probably not. I certainly do not. I don't have time to waste with this sort of thing. And once I learn certain things, I don't like un-learning them. Especially when there is no good reason.

     

    Should we be keeping backups this close to daily activities? Should we be beta-testing faulty software? Hlle no! Should we have to be this dependant on backup operations? A double hlle no!!

     

    Would Steve Jobs approve of all this? I'm just laughing my ahhss off now.

     

    And finally, anyone looking to do damage control in this thread is asking to be nominated laughing stock o'the day.

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Apr 29, 2013 10:59 AM (in response to Honeycroft)

    Honeycroft wrote:

     

    It's only free for basic 5gb or something.

    Yes, but that is nothing to do with iTunes and iTunes files, which are stored for free and do not count against the 5G limit.

  • Keith-g2 Level 1 Level 1 (0 points)
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    Apr 29, 2013 11:04 AM (in response to cargaut)

    I should add that my personal distaste of v11 is echoed 18 more times. For that is the number of people that have asked me (as the local goto geek) to "put it back the way it was before".

     

    This means there are at the very minimum 18 people out there that dislike iTunes but have not posted on this forum. Proof positive this forum doesn't accurately represent the number of disgruntled customers.

  • uneek777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 29, 2013 11:07 AM (in response to cargaut)

    by the way: has anyone read the itunes 11 page on facebook?

    so many people complaining - not a single positive feedback about itunes 11!!!

     

    <Link Edited by Host>

  • Honeycroft Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 29, 2013 11:06 AM (in response to Csound1)

    I'd like Csound1 to respond to everyone's grip that's been posted on this thread.

     

    It shouldn't take him long. After all its only 0000000.28% or something.

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