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Am I the only one to HATE the new iTunes?!

199213 Views 2,221 Replies Latest reply: Mar 29, 2014 3:38 PM by Chris CA RSS Branched to a new discussion.
  • blusluver Calculating status...
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    Jan 22, 2013 10:18 AM (in response to cargaut)

    Wow! They even censored my post. Those were very, very mild profanities. Most people wouldn't even consider them to be profanities. I did not drop the F-bomb!

  • faith423 Level 1 Level 1 (10 points)
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    Jan 22, 2013 10:22 AM (in response to blusluver)

    Looking at your post it seems as though that was done by the automatic filter, don't get so worked up about it, the auto censor on this site is pretty rediculous about a lot of not-so-bad words, chill out

  • blusluver Level 1 Level 1 (0 points)
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    Jan 22, 2013 10:29 AM (in response to faith423)

    Not worked up, just surprised and somewhat amused. As I said, never posted here before so I never saw the auto censor in action.

  • John James4 Level 1 Level 1 (5 points)
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    Jan 22, 2013 10:30 AM (in response to barryb2655)

    There are things that make this latest release a bit hard to understand. I don't mean this in the "I can't figure out what this glyph means" sense; instead, I find it a bit hard to understand the justification for some of the moves. The best I can tell, though, is that it seems as though there is a general notion of thinking the "least" of the user base. When I look at what they did, they took a fairly rich, fairly consistent, fairly functional interface and "Nano-ized" it to make it almost dumb and dumber. It is moves like this that lead me to believe they almost have a sort of contempt for their user base:  we're one heck of a lot smarter than you are, and we know what's best.


    I remember when 'Mad About You' was on (yes, that's dating myself!), and Paul Reiser was one of the writers of the show, in addition to being the star. Late in the series' run, his character wins a MacArthur Fellowship - a 'genius grant.' It wasn't enough to have received a grant to do a documentary, it really did come off as a touch of arrogance and self importance. When the Genius Bar came along, it felt the same way. When the Genius function showed up in iTunes, it also felt the same way. In a sense, I find the latest changes to be part and parcel of the same general sense over the user base.


    Yes, there are pieces of functionality a lot of folks really like that are gone. I never did even know cover flow existed, but it seems a lot of folks really liked it as a way to move through their collections. There are things in the product that are actual data loss bugs - something that normal software considers an absolute showstopper and would be required to fix before releasing to the public. That's not so here. Play counts are routinely lost or stepped on. There is this general sense that the only real point to iTunes is to get music onto your iPod or iPhone - that it's not really ever used as a playback mechanism. As such, playing a song on your iPod, coming home, and wanting to hear it again through your stereo without first syncing your music results in losing the play count - data loss. This has been so since the first iPod I've owned, yet it persists, most likely simply because, rather than utilizing journalling in the iPod for play counts, they seemingly update the iPod's notion of the database in place, and then slam the number over the top of the iTunes number on resync. I'm sure it's been reported hundreds or thousands of times, and it is data loss, but not something they are seemingly concerned about.


    It's maybe amusing to note that cover flow is a feature folks loved, but cover art is another source of constant data loss. I tried to post about this elsewhere, but I was evidently "too negative" with my assessment and my post was pulled:  iTunes uses a nicely clever algorithm to find the song data for a CD being imported, but seems to use the dumbest of algorithms for finding cover art for the same music. Some of the things that are in my library are almost baffling as to how the art got there, and heaven help you if you try to delete it or clean it up. However, this is not a class of bugs they seem really to be concerned about - or they feel that they know better than you, and they're content with this belief.


    My artwork also disappears, play counts disappear - it's funny to find a last played date and a play count that is missing. There are also options that just might still be there, but no one has found the right glyph to click  on that would mysteriously do it. I find it a combination of data loss and arrogance that, in spite of the cover art challenges, when I shut down and restart iTunes, it always brings my music library back to the Album view, even though I never use that, never have, always click  on Songs for my view, and then always have to restore that when I start the thing the next time. Is it a terrible data loss issue? Well, not restoring to a user's preferred last state is not a great thing. Is it arrogance to feel the second choice on the top line is the one they want to force upon you? Maybe. It sure feels like it to me. It feels almost like I'm being treated as though I have a Nano on my desktop, even though my 16,000 song library wouldn't fit on a Nano.


    The Search feature chugs in a horrible way because they spend a lot of time looking up a "rich" set of results for you to choose from. Never mind the fact I've already typed in six letters already; spend all your time looking up every possible hit you can make in any of the fields for the first letter I typed in. Helpful? No, even though I suspect the driving force behind this major upgrade is that they've decided  the world is even more visual than before, if I've typed six letters already, wait until I stop typing before you decide it's time to do me a favor. To do otherwise is almost to say that I didn't know what I was doing when I already typed the second letter without waiting for all the results of the first.


    My hunch is that there is no one on the development team that uses the product on their laptop or desktop near to the level of any of the power users here, and my further hunch is that the level of "power user" might be far lower than we thought:  folks with as few as 1,000 songs in their libraries? I would be surprised if one of the development team were actually using the product on a daily basis and pulling the daily builds to do so while the evolution process were going on:  if they did, I think they would have found at least half these things folks find in here just as crippling as the user base has. At that point, you'd have to wonder why they weren't speaking up in the weekly meetings, email, or spending a bit of time with the human factors folk and saying, "When I do this,  it hurts." Or, did they do so, and the HF people said, "Well, stop doing that!"


    As much as they may despise their competitor, in many ways the iTunes 11 release is almost like taking a Windows 8 tablet view of the marketplace. The results seem rather disappointing.


    Welcome to a Nano / Surface world?

  • lwnichols Level 1 Level 1 (0 points)
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    Jan 22, 2013 10:34 AM (in response to cargaut)

    I was in the market for a new laptop computer. I got a lot of positive comments from people I trust that the new Apple MacBook Plus machines were great. I looked at them and was impressed. They cost more than the other laptops I looked at, but it seemed it might be worth the difference. Then I 'updated' iTunes to v11. It is so difficult for me to use and I am so disappointed in Apple, that I've purchased a new Lenovo T430 laptop. If Apple is reading this, here's a case where you've lost a sale due to the poor update to iTunes 11.



  • Aron L. Calculating status...
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    Jan 22, 2013 10:58 AM (in response to cargaut)

    W T F!!!!!!!!!!!!!!!!!!!!!

    This New iTunes S U C K S!!!!!!! My windows installer was not working and so i couldn't update iTunes.. and I didn't care to fix it cuz I was ok with how it was. but then i needed to put a new software on my computer so i had to fix it.

    Once it was fixed it automatically updated iTunes and it FREAKING S U C K S!!!!!!!!!!!!!!!!!!!

  • barryb2655 Level 1 Level 1 (0 points)
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    Jan 22, 2013 11:04 AM (in response to barryb2655)

    Just adding more to my original post; I think the love of the "coverflow" may be a throwback to some people's love of vinyl over the smaller and throw-away Casette and CD cases? I'm not sure, it may be for me as an umm, elder person, but there certainly was something about persuing through the albums in their shop bins in the LP days.


    I've got sub-folders where my music was stored that are now missing. Do all of the songs still play? Don't know, I'll have to check that out. But I had folders for songs that I'd recorded off vinyl and converted to mp3 (stored in a separate sub-folder so that if the song became available on iTunes later on, I'd buy that and delete the substandard conversion. Being from New Zealand, no doubt much of our older local music will NEVER appear on iTunes). The same applied to mp3 conversions from YouTube, once again only if the song was not available on iTunes, but that sub-folder has disappeared too. And one called "downloaded music", that had songs from all sorts of sources from older days not covered by the 2 catetgories above, or ripped from a CD or purchased from the iTunes store. Where have they all gone?


    As for the song count updates, iTunes also used to pick up plays on any of our 3 x iPods and 2 x iPhones too. Now it appears they don't.........Smart Playlist? I thing of the past........  

  • Dillonski Level 1 Level 1 (0 points)
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    Jan 22, 2013 1:40 PM (in response to cargaut)

    I don't like it either. Just make everything more complicated just as I got confortable with the old layout

  • CleanTeeth Calculating status...
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    Jan 22, 2013 3:00 PM (in response to cargaut)

    Apple really messed this one up. The new version is absolutely terrible.

  • galwaytt Level 1 Level 1 (0 points)
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    Jan 22, 2013 4:24 PM (in response to CleanTeeth)

    Agree - I mistakenly clicked on the update button and ended  up with 11, which is, frankly, awful.


    That and the 100+ library items that 'disappeared' in the process:  albums, individual pieces of music, etc.

  • DungHo Level 1 Level 1 (0 points)
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    Jan 22, 2013 6:40 PM (in response to galwaytt)

    you can revert back.. i reverted back to 10.7 and will never upgrade again and will never buy another Apple product again. Itunes 11 is so unbelievably un-useful. 

  • KLTechNerd Calculating status...
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    Jan 22, 2013 8:36 PM (in response to DungHo)

    The same here, Windows forever!!

  • biggs33 Calculating status...
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    Jan 22, 2013 10:31 PM (in response to turingtest2)

    Thank you! This worked almost perfectly (re-install aborted 1st time, but 2nd attempt seems to have worked fine), Like many other who posted, I am disabling update notices unless I hear Apple decides to make a version that actually offers what people want.


    ps Wife has been suggesting our next 2 computers be Apple since that is what she uses at work, this event has killed that idea. I can't believe I actually prefer something Microsoft! RIP Steve Jobs...

  • DungHo Level 1 Level 1 (0 points)
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    Jan 23, 2013 4:07 PM (in response to biggs33)

    i have honestly never been so annoyed like this before. Itunes 11 really p***ed me off.

  • hatenewitunes Calculating status...
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    Jan 24, 2013 8:45 AM (in response to cargaut)

    This is their worst idea ever. It's completely unintuitive which is the sign of a poor UX designer. Just because you feel the need to keep "changing" things to appear new and fresh doesn't mean you should. This is a complete flop and I will never update my itunes again. Ever. Back to 10 it is.

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