iTunes 11 causing registry error 19 re my DVD-RW drive

Hi


I have had to action three system restores since updating to iTunes 11.


After each install of iTunes 11 my Pioner DVD-RW drive model DVRTD11RS is tagged with a registry error 19 and will not work. I have restored my laptop three times to get this resloved and unistalled iTunes 11 twice however on re installing iTunes the drive will not work.


One work around I have tried is deleting the upper and lower Filter values in the drives registry entry. This has allowed iTunes to open and recognise the drive but it has come up with a message stating:


The reistry settings used by the Itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.


... and when I reinstall iTunes I lose my drive again not only for use with this programme but for everything.


It currently will not recognise the drive automatically and when playing CDs constantly freezes.


My laptop is a Packard Bell EasyNote TK85 using windows 7 on a 64-bit system.


Please can someone advise how to resolve this issue?


Thanks


Steve

PC P4, XP

Posted on Nov 30, 2012 11:17 AM

Reply
15 replies

Nov 30, 2012 11:37 AM in response to Maverick666

Could you post your diagnostics for us please?


In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


User uploaded file


... and click "Next".


When you get through to the final screen:


User uploaded file


... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Nov 30, 2012 12:22 PM in response to b noir

mmmm me thinks this is what you really required ... oooops!!!



Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Packard Bell EasyNote TK85

iTunes 11.0.0.163

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number 00DBBBC00AAC17B0


Current user is not an administrator.

The current local date and time is 2012-11-30 20:07:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics



**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: 77e6d1056ec07c62b9cdf48e17f20860


iPodService 11.0.0.163 (x64) is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Nov 30, 2012 12:31 PM in response to Maverick666

Hmmm. So apparently not an AFS.sys issue. (Granted, that would tend to return a code 10 rather than a 19, anyway.)


Would you mind adding back the UpperFilters entry and posting the diagnostics that are generated when Device Manager is showing the 19, please?


(On some occasions, that can show up clues of a conflict with virtual drive software, which can produce similar sorts of symptoms.)

Nov 30, 2012 1:13 PM in response to Maverick666

Well... I put registry values back as they were - nothing happened i.e. iTunes was still not working - copied the text as requested from iTunes just as my son piped up (who was on his PC) as he'd found one of your earlier posts re a similar issue on a an early version of windows with a code 19 error where you advised them to do an iTunes repair - we followed this and nothing. However my lad decided to reboot the laptop after this... and hey presto driver appears to be working and as you can see from the test results below it passed the iTunes diagnostic test:


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Packard Bell EasyNote TK85

iTunes 11.0.0.163

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number ------------------


Current user is not an administrator.

The current local date and time is 2012-11-30 20:57:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics



**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: 77e6d1056ec07c62b9cdf48e17f20860


iPodService 11.0.0.163 (x64) is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),


D: PIONEER DVD-RW DVRTD11RS, Rev 1.01

Audio CD in drive.

Found 15 songs on CD, playing time 57:10 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 02:10:74

Track 3, start time 05:09:65

Track 4, start time 08:53:65

Track 5, start time 11:58:50

Track 6, start time 15:12:07

Track 7, start time 18:58:73

Track 8, start time 24:21:49

Track 9, start time 27:28:23

Track 10, start time 31:13:44

Track 11, start time 35:51:31

Track 12, start time 39:31:31

Track 13, start time 43:17:47

Track 14, start time 46:48:01

Track 15, start time 53:38:23

Audio CD reading succeeded.

Get drive speed succeeded.

The drive CDR speeds are: 4.

The drive CDRW speeds are: 4.

The drive DVDR speeds are: 4.

The drive DVDRW speeds are: 4.


fingers crossed ???


<Edited by Host>

Jan 3, 2013 3:54 AM in response to Maverick666

I have the same problem with my IBM Thinkpad T60p running Windows 7 32-bit. I installed iTunes yesterday and then the CD drive stopped working. Windows would not recognise that the CD drive was present - it was not listed in drvies in Windlws Explorer, or shown in Control Panel/Computer management. The only way I've found to resolve this is to un-install iTunes and carry out a system restore in Windows, which fixed the problem - but I now don't have iTunes installed, and I need this to load music onto my iPod Calssic bought at Christmas!

Aug 13, 2013 3:20 PM in response to JohnGarth

Hey there - I had the exact same problem, although I'm running Windows 7 64-bit on an HP desktop workstation.


I did not want to continue to hard reset my computer with the HP Support guys. They did their best. But IF your issue is the same as mine - and it sounds like it is, but only YOU can verify it - then this link has the solution:


http://support.apple.com/kb/TS2308


It's solution 3 that did it for me. In a nutshell, there are some legacy GEAR drivers that are causing known compaitibility issues. And updating to the new driver actually doesn't get rid of the old drivers, so you'll still have problems - you have to manually remove the old files (via regedit and a few other sources) before reinstalling the new one. I've never done it before in my life, and the whole process took me MAYBE 20 minutes because I quintuple-checked every step/instruction.


Read through that link to find your bearings, and it will ultimately take you to this GEAR site (http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc), which explains how to manually delete the old GEAR files step by step, and then you simply reinstall the new driver (located at: http://www.gearsoftware.com/support/drivers.php) which goes back and fills in all the holes with the new COMPATIBLE files.


(The steps for other operating systems can also be found through the same channels.)


For the first time in two months, my computer is working again to 100% satisfaction. Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 11 causing registry error 19 re my DVD-RW drive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.