iTunes 11: iPad 3 not syncing

Question

Level 1

39 points

iTunes 11: iPad 3 not syncing

I upgraded to iTunes 11 yesterday and now I can't get back my iPad 3 to sync. It is being recognized and shows up in iTunes, but when I click the "Sync" button, it starts syncing, backs up okay but also quits in the middle of "Determining which Apps to sync (Step 4/7)". There's no error message, it just stops.

This is happening over Wi-Fi and also when attached with an USB cable. Tried removing and reinstalling iTunes, rebooting my iMac, rebooting the iPad, resetting the iPad. I'm running Mountain Lion and the iPad is on the latest iOS.

My other 3 devices (iPad 2, iPhone 4, iPhone 5) are all being synced okay.

Anyone else experiencing this? Anyone got any tips?

iPad (3rd gen) Wi-Fi, iOS 6.0.1

Posted on Nov 30, 2012 11:18 AM

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Answer 1

dzazra

Level 1

4 points

Nov 30, 2012 4:07 PM in response to TeeTw0

I'm having the exact same problem.

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Answer 2

Ralph9430

Level 7

21,726 points

Nov 30, 2012 4:25 PM in response to TeeTw0

First thing to try is a reboot of both devices. Reboot your computer first.

Then reboot your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

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Answer 3

Nov 30, 2012 4:28 PM in response to Ralph9430

and if that doesn't fix it... depending on your computer you can try reinstalling itunes -(which fixes a lot! of small issues like this one) on windows - HT1925 and on mac computers just visit apple.com and redownload itunes

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Answer 4

dzazra

Level 1

4 points

Nov 30, 2012 4:29 PM in response to Ralph9430

Thanks for the advice, but I've tried those steps several times with no luck. There is more going on here than a simple reboot. I've had this happen with earlier iPads and major udates to iTunes.

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Answer 5

Nov 30, 2012 4:32 PM in response to dzazra

Havent gotten to dabble with 11 just yet but best I can offer is try rebooting the AMDS (it works for both pc and mac)

http://support.apple.com/kb/ht1747

for mac's

http://support.apple.com/kb/TS1567

for pc's

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Answer 6

Nov 30, 2012 4:37 PM in response to dzazra

very peculiar - wouldn't hurt trying a restore. through itunes summary page - if its the devices software causing the issue that would fix it! - make sure to back up first

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Answer 7

TeeTw0 Author

Level 1

39 points

Nov 30, 2012 4:46 PM in response to Ralph9430

Did all that - didn't help.

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Answer 8

TeeTw0 Author

Level 1

39 points

Nov 30, 2012 4:47 PM in response to andymorgan3

Also did this - didn't help. Even removed iTunes (via Terminal) and re-installed it. Same result.

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Answer 9

TeeTw0 Author

Level 1

39 points

Nov 30, 2012 4:50 PM in response to Continue X

Will try rebooting the AMDS and see what happens.

At this point, I'm not sure if I want to try an iPad restore. Takes too long and in case it doesn't work (ie. same problem, won't sync with iTunes) I'm kinda screwed.

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Answer 10

Nov 30, 2012 4:52 PM in response to TeeTw0

wish i had a solution, you might try removing the apps to see if they are causing the problem?

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Answer 11

TeeTw0 Author

Level 1

39 points

Nov 30, 2012 8:02 PM in response to Continue X

Unfortunately rebooting the AMDS didn't help either.

Guess we'll have to wait for Apple to fix this. Hopefully that'll be soon.

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Answer 12

TeeTw0 Author

Level 1

39 points

Dec 3, 2012 5:09 PM in response to TeeTw0

I somehow got it to work again over the weekend, but I'm unsure how.

From what I remember, I went into iBooks on the iPad and renamed one of my Collections. After doing so, all my Books that are in PDF format were suddenly vanished from iBooks.

I then went into iTunes, reselected the PDFs under the "Books" tab for my iPad 3 and clicked the "Apply" button. After doing so, the Sync started and finished properly. Ever since then, the syncing is working fine.

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Answer 13

dzazra

Level 1

4 points

Dec 3, 2012 5:42 PM in response to TeeTw0

I've contacted Apple regarding this problem so we'll see what they come up with.

The situation is far worse with my iPhone 5. I made the mistake of trying to reset and restore it. Only native applications fully installed and functioned. I'll post any new information received from Apple.

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