1 Reply Latest reply: Dec 1, 2012 12:09 AM by King_Penguin
secret_user_name Level 1 (0 points)

I tried to follow the instructions in HT5312 but I don't see the links that are supposed to be there. (See screenshot below) I can confirm that I've set an alternate email address and I've verified it too. What am I doing wrong?



  • King_Penguin Level 10 (120,111 points)

    Did you also set up a rescue email address on your account - that is not the same thing as an alternate email address.


    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.


    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).


    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006