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I just upgraded to iTunes 11 and I can't add any movies or videos to my library

I just "upgraded" to iTunes 11 and I can't add any video or movie content from my computer. I drag and drop and nothing happens. I go to "Add to library", select the file and nothing happens. I know the files are correct for iTunes, they are the same ones I was adding just before I upgraded. I even tried adding ones that I had previously added to my library and nothing happens. Any ideas?

iMac, Mac OS X (10.6.8)

Posted on Nov 30, 2012 11:45 PM

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15 replies

Dec 1, 2012 10:16 AM in response to marliesfrommi

I just got off the phone with Apple support. They had me start iTunes in safe mode, by holding down option and command at the same time, while opening iTunes. I then hit continue on the window saying it was opening in safe mode. I was then able to add movies and videos while in safe mode. When I restarted iTunes in regular mode, it was working fine. Hope this works for you guys!


The tech guy also said that the problem most likely was iTunes files not copied properly during the upgrade. His next step would have been to uninstall iTunes using the instructions on: iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier

and re-installing it, rather than dragging it to the trash and then re-installing.

Dec 3, 2012 3:07 AM in response to marliesfrommi

Right before upgrading to ITunes 11, I was able to add a movie clip (home video). Now, can't add any either!

BUT I noticed that when I went to "Recently Added" (music)...lo and behold there were the videos that I tried to add but I couldn't see them under Movies!!!. You are able to get the info on them and everything (same type and encoding like my old ones).


So to get access to them in a somewhat organized fashion, I dragged the new movie clips into a playlist so I can access them indefinitely until the issue in Itunes gets resolved.


I was still determined to get them into the movie category, so I went into "Music Videos" and "Edit" - "movie kind is" selected "Movie" and tried dragging my new movie clips (tried from both "recently added" and the new playlists) into "Music Videos". It looked like it dragged properly...but my movie count was the same - no success.


For now I am able to play my new movie clips from the new playlists or from "Recently Added".

Hope this issue gets resolved quickly.



p.s. There is nothing under "Home Videos" so it didn't accidently go into this category.


Anyone else see the recent adds under "recently added"??? If so, then this should be a fix and not something we need to reinstall....

Dec 5, 2012 1:15 AM in response to itunesnightowl

i have the same problem, my videos WERE popping up in my 'home movies' section


today i tried to add more and nothing!!!


i then found them in my 'recently added' (THANKS to itunesnightowl...)


i got the info for one of the files and it said it was a home movie but nothing was actually in my home movie section


i changed the file from a home movie to a tv show and it popped up in my tv show section


i take it this is an apple fault so i'll be waiting patiently for a fix soon, rather frustrating tho

May 2, 2013 4:12 PM in response to kay_DuB

So my problem is similar but different.


First, if you get the error message that iTunes requires QT, then you most likley have iTunes running in Safe Mode.. Try re-starting iTunes and see if that helps.


But MY problem is I can see the vids I've added... I can easily add them to play lists... and when I click on one, I can see it play in iTunes... But, even tho all these vids are in a playlist, only one will play at a time... so, no matter what I do, I can't get the next vid in the playlist to play sequentailly.

Vids I've purchased from Apple work just fine..... go figure.



I SUSPECT this is Apple's way of telling us to forget about home made vids, and ONLY use vids purchased in the iTunes store....

May 8, 2013 1:46 PM in response to marliesfrommi

iTunes is indeed very difficult when it comes to adding videos. They have to be MP4 or MOV files. If you want to add other files you need to either reconvert them manually (I can recommend HandBrake) or you can use a dedicated tool to add videos to iTunes (I use VideoDrive). The first is free, the latter is not. The first is more than enough if you only have a couple of files. The latter is very useful if you want to add a lot of Movies and TV shows and you want to add descriptions and covers to them...

I just upgraded to iTunes 11 and I can't add any movies or videos to my library

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