Previous 1 2 3 Next 36 Replies Latest reply: Mar 5, 2013 5:35 PM by HayMoose
ben.s567 Level 1 Level 1 (0 points)

When I'm typing in text fields, Facebook message for example, and I press space button the cursor goes to the start of the word I have just finished typing, this is so frustrating as I click the cursor into the correct place, what's going on?


OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (154,395 points)

    Does it only happen in Safari? Not other applications, such as TextEdit?

  • ben.s567 Level 1 Level 1 (0 points)

    It only happens in Safari, I use Google Chrome, TextEdit, Notes, and Microsoft Word. All but Safari work as expected.

  • Linc Davis Level 10 Level 10 (154,395 points)

    Select Safari Preferences Extensions from the Safari menu bar. If any extensions are installed, disable them and test.

  • ben.s567 Level 1 Level 1 (0 points)

    I have turned all extentions off but it has not solved the problem

  • Linc Davis Level 10 Level 10 (154,395 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • ben.s567 Level 1 Level 1 (0 points)

    Test 1: Problem did not occur

     

    Test 2: Problem did occur

     

    After completing both tests and logging back in as usual, the problem still occured.

  • Linc Davis Level 10 Level 10 (154,395 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • ben.s567 Level 1 Level 1 (0 points)

    Step 1 output: unknown-68-a8-6d-28-3e-ac:~ bensmith$

     

    step 2 output:

    com.microsoft.office.licensing.helper

    com.google.keystone.daemon

    com.adobe.fpsaud

    unknown-68-a8-6d-28-3e-ac:~ bensmith$

     

    step 3 output:

    com.Logitech.Control

    com.google.keystone.system.agent

    com.spotify.webhelper

    com.facebook.videochat.bensmith.updater

    unknown-68-a8-6d-28-3e-ac:~ bensmith$

     

    step 4 output:

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    DirectorShockwave.plugin

    Flash Player.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.Logitech.Control Center.Daemon.plist

    com.google.keystone.agent.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.google.keystone.daemon.plist

    com.microsoft.office.licensing.helper.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Logitech Control Center.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Accounts:

    V1

     

     

    Library/Internet Plug-Ins:

    FacebookVideoCalling.bundle

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.030118CB-260B-4AEE-99D4-521 09266DAAC.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.EFFE81BD-E48F-4C4C-A36E-8E6 F83CEC11B.plist

    com.facebook.videochat.bensmith.plist

    com.spotify.webhelper.plist

     

     

    Library/PreferencePanes:

    unknown-68-a8-6d-28-3e-ac:~ bensmith$

     

     

    step 5 output:

    iTunesHelper, SpeechSynthesisServer, Dropbox

    unknown-68-a8-6d-28-3e-ac:~ bensmith$

     

    step 4 was repeated and output was edited by: ben.s567

  • Linc Davis Level 10 Level 10 (154,395 points)

    The command in step 4 wasn't entered correctly. Please try again.

  • ben.s567 Level 1 Level 1 (0 points)

    I updated step 4, what's next?

  • Linc Davis Level 10 Level 10 (154,395 points)

    What's next is to post the output.

  • ben.s567 Level 1 Level 1 (0 points)

    step 4 output:

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    DirectorShockwave.plugin

    Flash Player.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.Logitech.Control Center.Daemon.plist

    com.google.keystone.agent.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.google.keystone.daemon.plist

    com.microsoft.office.licensing.helper.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Logitech Control Center.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Accounts:

    V1

     

     

    Library/Internet Plug-Ins:

    FacebookVideoCalling.bundle

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.030118CB-260B-4AEE-99D4-521 09266DAAC.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.EFFE81BD-E48F-4C4C-A36E-8E6 F83CEC11B.plist

    com.facebook.videochat.bensmith.plist

    com.spotify.webhelper.plist

     

     

    Library/PreferencePanes:

    unknown-68-a8-6d-28-3e-ac:~ bensmith$

  • Linc Davis Level 10 Level 10 (154,395 points)

    Back up all data, then uninstall the Facebook video calling software according to the developer's instructions. Relaunch Safari and test.

  • ben.s567 Level 1 Level 1 (0 points)

    I tried to unistall it with these instructions http://www.facebook.com/help/247662461917444/

    but the FacebookVideoCalling.bundle was not there Screen Shot 2012-12-01 at 21.30.20.png

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