9 Replies Latest reply: Jun 3, 2013 2:31 PM by krisgirouard1980
Grammy1124 Level 1 Level 1 (0 points)

My iPhone 4S won't charge and won't reset.  I've tried resetting by holding the home button and sleep button at the same time for 30+ seconds and it still shows the low battery symbol.  I've also tried three separate cords at different outlets and I still can only get the low battery symbol and no response to anything I try.


iPhone 4S, iOS 6
  • chrisfromgastonia Level 5 Level 5 (4,185 points)

    Have you tried plugging it in to the computer that you normally use with itunes on it?

  • Grammy1124 Level 1 Level 1 (0 points)

    No, because I don't have itunes on my computer.  I don't want to do that as my current computer is having problems and I am going to replace it.

  • chrisfromgastonia Level 5 Level 5 (4,185 points)

    If you have tried the reset, charging it with 3 different cables ( all apple cables?) and have tried different outlets ? and dont want to or cant connect to the computer with itunes because of issues with the computer, then make an appointment with an apple genius bar to see if the battery is bad and needs to be replaced.

  • Grammy1124 Level 1 Level 1 (0 points)

    Thank you for your help.  I don't want to risk messing up my phone more by plugging into a computer that has problems.  It seems pretty bad that a battery in a phone only a couple months old would be bad already.  If it is, then that doesn't speak well of apple products and I am now wondering if made a serious mistake in buying the thing in the first place.  It looks as if many people have similar problems with their batteries.  This shouldn't be the case at all and I should be able to re-charge it without all this hassle.  But, thanks for taking your time to try to help me.  I do appreciate it.

  • chrisfromgastonia Level 5 Level 5 (4,185 points)

    Just remember, most things are man made and there will times when something is defective. Just part of life, but as long as they stand by it, then thats what matters.

  • Grammy1124 Level 1 Level 1 (0 points)

    I've  been using electronic devices for many years, so I am well aware that man made devices can have problems.  However, apple is a company who touts themselves as producing the latest and greatest products and I expect better than this.  In fact, I disagree that I should just accept that this may happen.  I believe the very least I should get for this price is one that will re-charge without a problem like this.  To dismiss this as part of life is to give the company a pass for not doing a proper job in the first place and that I should just accept it and be inconvenienced and not be upset about it.  And, it looks as though I'm among many who have experienced this same problem, so I don't think it is an unusual issue.  I will have to make a 50 mile round trip to go to the nearest apple store to talk to someone who can help me.  I can't do downloads on my current computer right now and doing anything in my rural area takes longer than in an urban environment.  When I pay hundreds of dollars for a phone, I expect it to work and I don't think I'm wrong in feeling that way or should not be upset that it suddenly doesn't.  I don't think I should just look at it as "part of life".  It is a royal pain to try to deal with something that just quits for no reason.  And, I don't think I should have to go through all this hassle to figure out what is wrong with it, either.

  • chrisfromgastonia Level 5 Level 5 (4,185 points)

    Have you also tried cleaning out the connection port on your phone, by blowing it out with compressed air. Some times it get real dirty and wont get a good connection. Also, dont take things personal, we all just try to help. We are not apple, we are just users like you and me.

  • 5082237198 Level 1 Level 1 (0 points)

    hi . my iphone is having the same problem as yours, what did you do to fix it ? i order a new battery online two days ago & i hope i didnt waste my money.

  • krisgirouard1980 Level 1 Level 1 (0 points)

    I suffered from the same issue...The way I get mine to take a charge is to plug the iPhone into my iMac via the USB charging cord....Then I have to also plug in my iPod shuffle charging cord into the headphones jack.....Don't ask me how or why it works, but it does.....