1 Reply Latest reply: Dec 1, 2012 11:06 AM by King_Penguin
TLLV Level 1 Level 1 (0 points)

I paid for inapp purchases for the below games for my kids awhile ago and afew days ago, when had to restore my cellphone and ipad, when I download those in-app again, I got charged again?

Please help

 

Item

Seller

Type

Unit Price

Preschool and Kindergarten Learning Games, Unlock All Games
Report a Problem

Kevin Bradford

In App Purchase

$2.99

Thomas & Friends: Engine Activities, Rescue on the Rails
Report a Problem

Callaway Digital Arts Inc.

In App Purchase

$1.99

Thomas & Friends: Engine Activities, Up Up and Away UK
Report a Problem

Callaway Digital Arts Inc.

In App Purchase

$1.99

Thomas & Friends: Engine Activities, Thomas in Charge
Report a Problem

Callaway Digital Arts Inc.

In App Purchase

$1.99

Thomas & Friends: Engine Activities, Wobbly Wheels and Whistles
Report a Problem

Callaway Digital Arts Inc.

In App Purchase

$1.99

Thomas & Friends: Engine Activities, Lion Of Sodor
Report a Problem

Callaway Digital Arts Inc.

In App Purchase

$1.99


iPhone 4S, iOS 6.0.1, In-App purchases
  • King_Penguin Level 10 Level 10 (105,385 points)

    Not all in-app purchases can be re-downloaded for free - from http://support.apple.com/kb/HT4009 :

    If you lose your In-App Purchases because apps were accidentally deleted, or if you had to restore your device without a backup, you may be able to download some of your in app purchases again for free. Not all In-App Purchases are eligible for free download again.

    • Replenishable In-App Purchases and subscriptions cannot be downloaded again for free, and must be repurchased. Examples include but are not limited to: extra ammo, additional health, extra experience points, or other one-time services.
    • Non-replenishable In-App Purchases and auto-renewing subscriptions can be downloaded again for free. Examples include: bonus game levels, a map/city guide, a daily news subscription, or other recurring services.
    • To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name for the original In-App Purchase.

     

    You can try contacting iTunes support (these are user-to-user forums) and see if they will refund or credit you, but if they are the non-redownloadable type then they might not : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption