Previous 1 2 Next 15 Replies Latest reply: Apr 26, 2013 11:31 AM by MarkPek
promohthree Level 1 (0 points)

I upgraded my mid-2008 Macbook Pro this week.  I went from the last non-unibody model to a Retina MBP 15".  I did not move my old computer over, however: I am simply installing apps and moving docs as needed.


I mention all of this because I am encountering a strange issue in Safari: as I browse, my screen will beome covered with blocks of blank white squares.  Here's a recent example from GMail:


GMail in Safari.png


As you can see, the content beneath the white square begins to show itself as I pass the cursor over certain aspects of the page.


This does not happen exclusively in GMail.  I've seen it across my web browsing.  It also occurs in text windows: as I type, the most recent word will sometimes disappear -- it's still there, but I can't see it unless I pass my mouse over it.


Any clues as to what could be causing this?  This was not a problem I had on my old Macbook.  I am guessing and hoping that it's software, not hardware, related.


I am on Safari 6.0.2 and OS X 10.8.2.

MacBook Pro, Mac OS X (10.5.4)
  • Linc Davis Level 10 (192,719 points)

    Select Safari Preferences Extensions from the Safari menu bar. If any extensions are installed, disable them and test.

  • promohthree Level 1 (0 points)

    I believe I was seeing this issue before I installed extensions, as I took the opportunity to try out AdBlock and see if it helped.


    To be sure, though, I just turned extensions off and still saw the same activity.  In fact, I'm having the disappearing text occur to me as I compose this post.


    Any other troubleshooting suggestions?

  • promohthree Level 1 (0 points)

    This thread at MacRumors describes what seems to be the same issue:



    I'm sharing it here because I've had trouble finding similar issues, mostly because I can't figure out the perfect keywords to describe what's happening here.  This poster does a decent job at describing what's happening.

  • MarkPek Level 2 (155 points)

    I'm having the same issue -- in Gmail, as well as typing in this box.  I have no extensions installed.

  • Linc Davis Level 10 (192,719 points)

    Please read this whole message before doing anything.


    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


    Step 1


    The purpose of this step is to determine whether the problem is localized to your user account.


    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


    Test while logged in as Guest. Same problem?


    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


    Step 2


    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:


    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.



    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • promohthree Level 1 (0 points)

    Mark: An Apple Care rep advised me to click Safari > Reset Safari (everything checked).  I haven't had any problems since this morning.  It may not be permanent, but it's at least a temporary fix.


    Linc: If the problems reoccur post-reset, I will follow those steps and post the results.

  • MarkPek Level 2 (155 points)

    Hi promohthree,


    But then you have to re-enter all your passwords, addresses, IDs, and everything, right?  Frankly, I'm not sure my problem is serious enough to undertake all that effort!  Thank you!!

  • ~Bee Level 7 (31,425 points)

    Mark --


    You have the option to not check

    "Remove saved names and passwords."

  • promohthree Level 1 (0 points)

    Yes, but I use 1Password to manage all of my information, so it's not much of a burden.


    I'd recommend checking the software out, although it's not at all related to this problem.

  • MarkPek Level 2 (155 points)

    Yeah, I've been meaning to check out 1Password -- and to get it.  But it's one more of those things that "I've been meaning to check out" . .  .

  • MarkPek Level 2 (155 points)

    Resetting Safari didn't solve the problem.  It's back -- and just the same.  Oh well.

  • MarkPek Level 2 (155 points)

    I still have this problem in Safari -- in GMail, in the Twitter web app, and even while typing in this forum.  Has anyone found a solution to this?  MacBook Pro 2010, Mountain Lion, all the latest updates.  Thank you!

  • MarkBodenstein Level 1 (0 points)

    I am trying to help a friend who has a new 15" MacBook Pro running Mountain Lion and is seeing this problem. Refreshing the page in Safari seems to resolve it, but having to do this repeatedly is very very annoying. His wife also has a new 15" MacBook Pro, same software (as far as I know). Hers is a couple of weeks older. And doesn't have this problem.


    At least based on the February 19 post by MarkPek it appears this still hasn't been solved. Does anyone know differently?

  • promohthree Level 1 (0 points)



    Is your pal on 10.8.3?  And the most recent version of Safari?  I haven't had this problem since Apple's most recent updates to the OS and Safari.  I'd suggest trying that.


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