2 Replies Latest reply: Dec 3, 2013 8:58 PM by Dustin54
timpetus Level 1 Level 1

Lately my Apple TV has been crashing (exit to menu) and disconnecting from my wifi network after about 20 minutes of trying to watch shows on Netflix.  When it crashes it is generally impossible to get it working well again.  Unplugging the Apple TV to reset it worked at first but has not been a reliable fix lately.  I have checked if it is a network or internet connection problem, but both internet and wifi work on all our Macs and I can still watch Netflix using the browser interface or on my iPhone.  The problem has happened with Youtube as well, leaving me with a basically useless Apple TV because those are the main things I use it for.  Has anyone else had this issue?  Any suggestions?

AppleTV 2, Other OS
  • mlaurencg4 Level 1 Level 1

    Since the update to 5.1.1 (5433), my Apple TV Gen 2 has been crashing during Netflix programs (sometimes 3 crashes in a 45 minute program). However no similar crashes using iMac or iPad and Netflix. It works again after restart, but them as stated it crashes again. Will Apple resolve this or advise on whether it is a hardware or software issue on the ATV2?

  • Dustin54 Level 1 Level 1

    Having the same issue with netflix losing audio crashes goes back to the main menu. Works fine watching movies, tv shows ect.